You Been Secret Shopped!
Hello Kathi and AOB Team,
Our marketing group secret shopped your staff at AOB Med Spa using your
website's online form.
Below are the results of how your staff performed as well as some
suggestions and adjustments we recommend you make. The Secret shop report
has also been attached to this email in a Word document for your review and
convenience.
*AOB MedSpa - Secret Shopper Leads & Calls Report*
*Date of test** – 01/13/20 *
*Secret Shopper Leads Test Report Summary*
*Spa Response time: Phone call: *Yes, 18 minutes later.
*Spa Response time: Text Message: *Yes, 7 minutes later.
*Spa Response time: Voicemail: *Yes, voicemail left 18 minutes later by
Laura.
*Spa Response time: Email: - *Yes, 25 minutes later.
*Problems with form/button:* None.
*Follow up Phone call: *Yes - 1-14-20 - 1:42 PM Voicemail left by Laura.
And another one on 1-16-20 with Voicemail left by Dayana.
*Follow up Phone Email: *Yes - 1-18-20
*Follow up Phone Text: *None.
*Summary:* The overall response time to the secret shopper leads test from
the staff at AOB Med Spa was excellent. It is by far one of the best
responses performed out of all the clients we have ever done. Not only was
there a text message sent within minutes of the lead being submitted, there
were also calls and voicemails. In addition, there were also several follow
up phone calls, emails and voicemails left.
*Details about lead:*
*AOB Med Spa Secret Shopper Leads Test – Coolsculpting*
Website - *https://www.aobmedspa.com/treatment/coolsculpting-denver/
<https://www.aobmedspa.com/treatment/coolsculpting-denver/*>
Confirm - *https://www.aobmedspa.com/c/coolsculpting-denver/
<https://www.aobmedspa.com/c/coolsculpting-denver/*>
Date: 1/13/20
Time: 11:40 AM
Name – Dayana Lopez
Email - dayana.p88_69@outlook.com
Phone # - 781-383-5630
Message - Hi, my hubby and I are both looking to shed some fat gained over
the holidays. We wanted more info on the cool sculpting to see if we
qualify. thank you
*Areas that require attention and can be improved by the staff at AOB Med
Spa:*
· The only area that may need some minor adjustment is in the text
messages. While AOB Med Spa had follow up phone calls, emails and
voicemails, there were no follow up text messages.
· We would suggest mentioning promotions and discounts in either
text messages, emails and voicemail or calls to the lead. Incentives such
as these tend to convince leads to sign up at a higher rate than those who
are not offered any promos, specials or discounts.
Please let us know if you have any questions or suggestions.
Thank you.
Medstar Media
Our marketing group secret shopped your staff at AOB Med Spa using your
website's online form.
Below are the results of how your staff performed as well as some
suggestions and adjustments we recommend you make. The Secret shop report
has also been attached to this email in a Word document for your review and
convenience.
*AOB MedSpa - Secret Shopper Leads & Calls Report*
*Date of test** – 01/13/20 *
*Secret Shopper Leads Test Report Summary*
*Spa Response time: Phone call: *Yes, 18 minutes later.
*Spa Response time: Text Message: *Yes, 7 minutes later.
*Spa Response time: Voicemail: *Yes, voicemail left 18 minutes later by
Laura.
*Spa Response time: Email: - *Yes, 25 minutes later.
*Problems with form/button:* None.
*Follow up Phone call: *Yes - 1-14-20 - 1:42 PM Voicemail left by Laura.
And another one on 1-16-20 with Voicemail left by Dayana.
*Follow up Phone Email: *Yes - 1-18-20
*Follow up Phone Text: *None.
*Summary:* The overall response time to the secret shopper leads test from
the staff at AOB Med Spa was excellent. It is by far one of the best
responses performed out of all the clients we have ever done. Not only was
there a text message sent within minutes of the lead being submitted, there
were also calls and voicemails. In addition, there were also several follow
up phone calls, emails and voicemails left.
*Details about lead:*
*AOB Med Spa Secret Shopper Leads Test – Coolsculpting*
Website - *https://www.aobmedspa.com/treatment/coolsculpting-denver/
<https://www.aobmedspa.com/treatment/coolsculpting-denver/*>
Confirm - *https://www.aobmedspa.com/c/coolsculpting-denver/
<https://www.aobmedspa.com/c/coolsculpting-denver/*>
Date: 1/13/20
Time: 11:40 AM
Name – Dayana Lopez
Email - dayana.p88_69@outlook.com
Phone # - 781-383-5630
Message - Hi, my hubby and I are both looking to shed some fat gained over
the holidays. We wanted more info on the cool sculpting to see if we
qualify. thank you
*Areas that require attention and can be improved by the staff at AOB Med
Spa:*
· The only area that may need some minor adjustment is in the text
messages. While AOB Med Spa had follow up phone calls, emails and
voicemails, there were no follow up text messages.
· We would suggest mentioning promotions and discounts in either
text messages, emails and voicemail or calls to the lead. Incentives such
as these tend to convince leads to sign up at a higher rate than those who
are not offered any promos, specials or discounts.
Please let us know if you have any questions or suggestions.
Thank you.
Medstar Media
