Secret Shop Review
Attendees: Allie, Rashmi, Chris, Vania
-Morgan does always answer the phone. She is actually familiar with CS but chose to not engage the lead with the questions. Protocol for them is to answer any basic questions but to get Jamie on phone.
-Marissa was the friendliest. Let Allie know
-Chris went over best way to approach the cost question
-all of the staff have had a coolsculpting treatment so the opportunity for them to give a personal experience is there.
-Rashmi reminds them to stay away from "cycle" and use "treatments".
-Also never use the word "retreat"
-Chris made it clear that they were not guiding the conversation. They were letting the lead direct the conversation. They were missing opportunities to engage the lead.
-Chris recommends doing weekly sales reports from the reps and to revisit the book we sent them "Sell or Be Sold"
-CZ is sending them information on the "DPC" info to be able to track better
-Morgan does always answer the phone. She is actually familiar with CS but chose to not engage the lead with the questions. Protocol for them is to answer any basic questions but to get Jamie on phone.
-Marissa was the friendliest. Let Allie know
-Chris went over best way to approach the cost question
-all of the staff have had a coolsculpting treatment so the opportunity for them to give a personal experience is there.
-Rashmi reminds them to stay away from "cycle" and use "treatments".
-Also never use the word "retreat"
-Chris made it clear that they were not guiding the conversation. They were letting the lead direct the conversation. They were missing opportunities to engage the lead.
-Chris recommends doing weekly sales reports from the reps and to revisit the book we sent them "Sell or Be Sold"
-CZ is sending them information on the "DPC" info to be able to track better
Comments & Events
Chris Zelig
Meeting - increased budget to 3k on google ads for kingwood. We should have turned on their FB ad campaign with new content put pause until you get it. Upset that cycles cells are so slow.