Sites are Down!

Funny thing on https://sculpt.fourseasonsobgyn.com -
UptimeRobot has it as Running fine. However, I am getting an error on it which is weird.

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Hector  - Looking into it.

Hector - It seems someone reset the DNS records in client's godaddy.

I was able to get the https://sculpt.fourseasonsobgyn.com  subdomain back online but not their main website since I don't have their hosting account credentials.

I noticed they have cloudflare credentials saved in their spreadsheet based on this it seems they had the domain routed thru Cloudflare to both subdomain and their main website. I tried to access it using the credentials in there but couldn't get in.

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We need to ask the client to provide us access to their hosting in order fix it. Also their emails might also be not working currently.

Thank you Isaac. 
Let me get in touch with Chris and see what he tells me. As soon as I contact the client, Chris or both, I will let you know. 

Isaac  - you set up a cloudflare account for them or used yours so you should have access to it. I will put you on an email with them so you can help them. 

Hey Chris, 
I just sent them ( Sabrina and Aesthetics) an email informing them of what's going on. I also contacted them but I got their VM and left a message. 

Isaac , I believe this is the login info we need - 
Username - fourseasonsobgynweb@gmail.com
Login - 4seasons*

Chris - Sorry but I don't recall setting up Cloudflare for this client sir. I already checked in my cloudflare account and the account with username hi@medstarpatients.com but couldn't find above website in there.

Hector    - This is the login for what? Their hosting?

Isaac  
That is their https://www.cloudflare.com/ 
account login info. 
Isn't that what you needed?

Hector - ah! OK

Yes already checked in this Cloudflare account. It's blank. No website in there.

I saw that, but I wanted to leave to your expertise. 
Does this mean they have another Cloudflare account we don't have access to?
BTW, what else can we do Isaac? 
Any suggestions? I already sent the client an email and I believe Chris has as well where he BCCd you. 

Hector -

Does this mean they have another Cloudflare account we don't have access to? - They might have. I'm not sure.

BTW, what else can we do Isaac? - Unfortunately - Without knowing their main website NS/A records and MX records. Nothing. And to find these records we need their hosting access.

Thank you for clearing that up Isaac. 
Unfortunately, they have not responded to us at all. Let me try and get them on the phone to see what they say. 

I just spoke to Valerie directly. 
She says she does not see the email I sent her this morning which may prove your point about their email accounts being down.
She said she will contact the manager and let them know what is going on. 
It is on their court for now Isaac, so thank you. 

Hector  - Thanks for the update.

You're welcome Isaac.  
It appears their team has resolved this issue so it is no longer our problem. 
Thanks for all your help.

Hector  - Cool.

Site looks fine now. Let me know if there is anything else I can do. 

We're good. I called them directly and spoke to Valerie since the emails sent out did not reach them. Within an hour or two after my call the site was back up and running.