You Been Secret Shopped!
Hello Roni and MedSpaMD Team,
Our marketing group secret shopped your staff at TheMedspaMD using your
website's online form.
Below are the results of how your staff performed as well as some
suggestions and adjustments we recommend you make.
The Secret shop report has also been attached to this email in a
Word document for your review and convenience.
*The Medspa MD - Secret Shopper Leads & Calls Report*
*Date of test** – 01/22/20 *
*Secret Shopper Leads Test Report Summary*
*Spa Response time: Phone call: *Yes, 1 minute later.
*Spa Response time: Text Message: No Text Messages sent to the lead.*
*Spa Response time: Voicemail: *Yes, voicemail left 2 minutes later.
*Spa Response time: Email: - *Yes, 37 minutes later.
*Problems with form/button:* None.
*Follow up Phone call: *Yes - 1-24-20 at 11:44 AM.
*Follow up Phone Email: *None.
*Follow up Phone Text: *None*.*
*Summary:* Good, but requires some adjustments.
*Insight *- Very good response time when it comes to calling back the lead
since they responded within a minute of the lead form being filled out. The
MedspaMD staff also performed a follow up phone to the lead two days later.
The only adjustment would be on the lack of text messages sent to the lead.
In addition, no follow up emails or other form of follow-ups were done.
--
*Areas that require attention and can be improved by the staff at
MedSpaMDa:*
· A welcoming or acknowledgment text message should be sent out to
the potential lead as soon as possible. This works in several ways, not
just letting the lead know that their request has been received. It also
helps create a personal comradery between the Spa and the potential client.
· No follow up text messages or emails were ever sent to the
potential lead again. We highly recommend that leads should be followed up
on with a phone call and text message the next day or the following day.
Then, an email, phone call and text again a few days after that. Then,
repeat this process a week or so later again if there’s no response from
the lead.
Please let us know if you have any questions or suggestions.
Thank you.
Medstar Media
Our marketing group secret shopped your staff at TheMedspaMD using your
website's online form.
Below are the results of how your staff performed as well as some
suggestions and adjustments we recommend you make.
The Secret shop report has also been attached to this email in a
Word document for your review and convenience.
*The Medspa MD - Secret Shopper Leads & Calls Report*
*Date of test** – 01/22/20 *
*Secret Shopper Leads Test Report Summary*
*Spa Response time: Phone call: *Yes, 1 minute later.
*Spa Response time: Text Message: No Text Messages sent to the lead.*
*Spa Response time: Voicemail: *Yes, voicemail left 2 minutes later.
*Spa Response time: Email: - *Yes, 37 minutes later.
*Problems with form/button:* None.
*Follow up Phone call: *Yes - 1-24-20 at 11:44 AM.
*Follow up Phone Email: *None.
*Follow up Phone Text: *None*.*
*Summary:* Good, but requires some adjustments.
*Insight *- Very good response time when it comes to calling back the lead
since they responded within a minute of the lead form being filled out. The
MedspaMD staff also performed a follow up phone to the lead two days later.
The only adjustment would be on the lack of text messages sent to the lead.
In addition, no follow up emails or other form of follow-ups were done.
--
*Areas that require attention and can be improved by the staff at
MedSpaMDa:*
· A welcoming or acknowledgment text message should be sent out to
the potential lead as soon as possible. This works in several ways, not
just letting the lead know that their request has been received. It also
helps create a personal comradery between the Spa and the potential client.
· No follow up text messages or emails were ever sent to the
potential lead again. We highly recommend that leads should be followed up
on with a phone call and text message the next day or the following day.
Then, an email, phone call and text again a few days after that. Then,
repeat this process a week or so later again if there’s no response from
the lead.
Please let us know if you have any questions or suggestions.
Thank you.
Medstar Media
