Re: You Been Secret Shopped!
Hi Whitney,
Happy New Year!!! Please send some days and times you are available for the
staff training!
Looking forward to a great 2020!!
Best,
Cori
On Fri, Dec 20, 2019 at 5:53 PM Cori Goldfarb <cori@truthandbeautyspa.com>
wrote:
> Hi Whitney,
>
> I will take a look at the schedule to make another staff training. Thank
> you so much!
>
> Have a happy holiday!
>
> Best,
>
> Cori
>
> On Dec 20, 2019, at 11:25 AM, Whitney Zelig <whitney@medstarmedia.com>
> wrote:
>
>
> Cori,
> Let's schedule another staff training. I know following up with a lead is
> annoying and the staff can be incredibly busy at times, but let's come up
> with a solution. We want you to kill it this year! Let's hustle, ladies (
> and Sandy!)
>
> You can request a time to make an appointment.
> https://calendly.com/whitneymedstar/frontdesk
>
> I would like to talk to your spa privately before I start hosting webinars
> for multiple spas at once - which will be beneficial to listen to as well,
> but you guys being our favorite clients, we want to make sure you are taken
> care of first.
>
> Have an amazing holiday, and let's catch up when you can.
>
> On Fri, Dec 20, 2019 at 10:07 AM Medstar Media <support@medstarmedia.com>
> wrote:
>
>> Hello Team,
>> Our marketing group secret shopped your staff at Truth + Beauty using
>> your website's online form.
>> Below are the results of how your staff performed as well as some
>> suggestions and adjustments we recommend you make. The Secret shop report
>> has also been attached to this email in a Word document for your review and
>> convenience.
>>
>> *Truth & Beauty Spa - Secret Shopper Leads & Calls Report*
>>
>> *Secret Shopper Leads Test Report Summary*
>>
>> *Spa Response time: Phone call: *Yes, 13 minutes later.
>>
>> *Spa Response time: Text Message: No Text Messages placed to the lead.*
>>
>> *Spa Response time: Voicemail: No Voicemail left even though a call was
>> placed to lead.*
>>
>> *Spa Response time: Email: - *Yes, email sent to the lead 3 minutes
>> later.
>>
>> *Problems with form/button:* NONE
>>
>> *Follow up Phone call: *No.
>>
>> *Follow up Phone Email: *No
>>
>> *Follow up Phone Text: None!*
>>
>> *Staff’s Handling of Calls from Potential Leads Directly: *Very good
>> with some adjustments suggested.
>>
>> *Summary:* Overall very good response time. However, no text messages or
>> voicemail left to lead. In addition, no follow up phone calls, text or
>> emails.
>>
>> Details about lead:
>>
>> *Truth & Beauty Spa Secret Shopper Leads Test - EMSCULPT *
>> Website - https://www.truthandbeautyspa.com/emsculpt-long-island/
>> Confirm - https://www.truthandbeautyspa.com/c/emsculpt/
>> Date: 11/04/19
>> Time: 11:35 AM
>>
>> Name - Maria Barrett
>> Email - babyxiog25@gmail.com
>> Phone # - (201) 677-5371
>> Message - My Husband and I are both interested in getting help with
>> burning fat and building muscle. Thanks
>>
>> *Areas that require attention and can be improved by the staff at Truth +
>> Beauty Spa :*
>>
>> · A welcoming or acknowledgment text message should be sent out
>> to the potential lead. This works in several ways, not just letting the
>> lead know that their request has been received. It also helps create a
>> personal line of communication between the Spa and the potential client.
>>
>> · The agent who placed the call to the lead should have left a
>> detailed voicemail to the lead letting them know what the call was about.
>> Especially if agent can leave a voicemail mentioning or offering free
>> consultations, promotions and discounts.
>>
>> · While an automatic email was sent to the lead within a few
>> minutes of filling out the form online, there was never a follow up email
>> sent to the lead.
>>
>> · No follow up text messages, emails or phone calls were ever
>> sent to the potential lead again. We highly recommend that leads should be
>> followed up on with a phone call and text message the next day or the
>> following day. Then, an email, phone call and text again a few days or a
>> week later.
>> -----------------------------------------------------
>> If you have any questions or concerns, please let us know.
>> Thank you and happy holidays!
>>
>>
>
> --
> *Whitney Zelig*
> *Medstar Media*
> *12 E. 22nd St. #PHF*
> *NY, NY 10010*
> *(702)305-0344*
>
>
--
*Cori Goldfarb*
*"The truth has never **looked this good!"*
250 South Service Rd
Roslyn Heights, NY 11577
Cori@truthandbeautyspa.com
516.625.7000
*www.truthandbeautyspa.com <http://www.truthandbeautyspa.com/*>
Happy New Year!!! Please send some days and times you are available for the
staff training!
Looking forward to a great 2020!!
Best,
Cori
On Fri, Dec 20, 2019 at 5:53 PM Cori Goldfarb <cori@truthandbeautyspa.com>
wrote:
> Hi Whitney,
>
> I will take a look at the schedule to make another staff training. Thank
> you so much!
>
> Have a happy holiday!
>
> Best,
>
> Cori
>
> On Dec 20, 2019, at 11:25 AM, Whitney Zelig <whitney@medstarmedia.com>
> wrote:
>
>
> Cori,
> Let's schedule another staff training. I know following up with a lead is
> annoying and the staff can be incredibly busy at times, but let's come up
> with a solution. We want you to kill it this year! Let's hustle, ladies (
> and Sandy!)
>
> You can request a time to make an appointment.
> https://calendly.com/whitneymedstar/frontdesk
>
> I would like to talk to your spa privately before I start hosting webinars
> for multiple spas at once - which will be beneficial to listen to as well,
> but you guys being our favorite clients, we want to make sure you are taken
> care of first.
>
> Have an amazing holiday, and let's catch up when you can.
>
> On Fri, Dec 20, 2019 at 10:07 AM Medstar Media <support@medstarmedia.com>
> wrote:
>
>> Hello Team,
>> Our marketing group secret shopped your staff at Truth + Beauty using
>> your website's online form.
>> Below are the results of how your staff performed as well as some
>> suggestions and adjustments we recommend you make. The Secret shop report
>> has also been attached to this email in a Word document for your review and
>> convenience.
>>
>> *Truth & Beauty Spa - Secret Shopper Leads & Calls Report*
>>
>> *Secret Shopper Leads Test Report Summary*
>>
>> *Spa Response time: Phone call: *Yes, 13 minutes later.
>>
>> *Spa Response time: Text Message: No Text Messages placed to the lead.*
>>
>> *Spa Response time: Voicemail: No Voicemail left even though a call was
>> placed to lead.*
>>
>> *Spa Response time: Email: - *Yes, email sent to the lead 3 minutes
>> later.
>>
>> *Problems with form/button:* NONE
>>
>> *Follow up Phone call: *No.
>>
>> *Follow up Phone Email: *No
>>
>> *Follow up Phone Text: None!*
>>
>> *Staff’s Handling of Calls from Potential Leads Directly: *Very good
>> with some adjustments suggested.
>>
>> *Summary:* Overall very good response time. However, no text messages or
>> voicemail left to lead. In addition, no follow up phone calls, text or
>> emails.
>>
>> Details about lead:
>>
>> *Truth & Beauty Spa Secret Shopper Leads Test - EMSCULPT *
>> Website - https://www.truthandbeautyspa.com/emsculpt-long-island/
>> Confirm - https://www.truthandbeautyspa.com/c/emsculpt/
>> Date: 11/04/19
>> Time: 11:35 AM
>>
>> Name - Maria Barrett
>> Email - babyxiog25@gmail.com
>> Phone # - (201) 677-5371
>> Message - My Husband and I are both interested in getting help with
>> burning fat and building muscle. Thanks
>>
>> *Areas that require attention and can be improved by the staff at Truth +
>> Beauty Spa :*
>>
>> · A welcoming or acknowledgment text message should be sent out
>> to the potential lead. This works in several ways, not just letting the
>> lead know that their request has been received. It also helps create a
>> personal line of communication between the Spa and the potential client.
>>
>> · The agent who placed the call to the lead should have left a
>> detailed voicemail to the lead letting them know what the call was about.
>> Especially if agent can leave a voicemail mentioning or offering free
>> consultations, promotions and discounts.
>>
>> · While an automatic email was sent to the lead within a few
>> minutes of filling out the form online, there was never a follow up email
>> sent to the lead.
>>
>> · No follow up text messages, emails or phone calls were ever
>> sent to the potential lead again. We highly recommend that leads should be
>> followed up on with a phone call and text message the next day or the
>> following day. Then, an email, phone call and text again a few days or a
>> week later.
>> -----------------------------------------------------
>> If you have any questions or concerns, please let us know.
>> Thank you and happy holidays!
>>
>>
>
> --
> *Whitney Zelig*
> *Medstar Media*
> *12 E. 22nd St. #PHF*
> *NY, NY 10010*
> *(702)305-0344*
>
>
--
*Cori Goldfarb*
*"The truth has never **looked this good!"*
250 South Service Rd
Roslyn Heights, NY 11577
Cori@truthandbeautyspa.com
516.625.7000
*www.truthandbeautyspa.com <http://www.truthandbeautyspa.com/*>