Re: You Been Secret Shopped!
Hi Cori! Happy New Year! 2020 is going to be great.
calendly.com/whitneymedstar/frontdesk
On Fri, Jan 3, 2020 at 2:42 PM Cori Goldfarb <Cori@truthandbeautyspa.com>
wrote:
> Hi Whitney,
>
> Happy New Year!!! Please send some days and times you are available for
> the staff training!
>
> Looking forward to a great 2020!!
>
> Best,
>
> Cori
>
> On Fri, Dec 20, 2019 at 5:53 PM Cori Goldfarb <cori@truthandbeautyspa.com>
> wrote:
>
>> Hi Whitney,
>>
>> I will take a look at the schedule to make another staff training.
>> Thank you so much!
>>
>> Have a happy holiday!
>>
>> Best,
>>
>> Cori
>>
>> On Dec 20, 2019, at 11:25 AM, Whitney Zelig <whitney@medstarmedia.com>
>> wrote:
>>
>>
>> Cori,
>> Let's schedule another staff training. I know following up with a lead is
>> annoying and the staff can be incredibly busy at times, but let's come up
>> with a solution. We want you to kill it this year! Let's hustle, ladies (
>> and Sandy!)
>>
>> You can request a time to make an appointment.
>> https://calendly.com/whitneymedstar/frontdesk
>>
>> I would like to talk to your spa privately before I start hosting
>> webinars for multiple spas at once - which will be beneficial to listen to
>> as well, but you guys being our favorite clients, we want to make sure you
>> are taken care of first.
>>
>> Have an amazing holiday, and let's catch up when you can.
>>
>> On Fri, Dec 20, 2019 at 10:07 AM Medstar Media <support@medstarmedia.com>
>> wrote:
>>
>>> Hello Team,
>>> Our marketing group secret shopped your staff at Truth + Beauty using
>>> your website's online form.
>>> Below are the results of how your staff performed as well as some
>>> suggestions and adjustments we recommend you make. The Secret shop report
>>> has also been attached to this email in a Word document for your review and
>>> convenience.
>>>
>>> *Truth & Beauty Spa - Secret Shopper Leads & Calls Report*
>>>
>>> *Secret Shopper Leads Test Report Summary*
>>>
>>> *Spa Response time: Phone call: *Yes, 13 minutes later.
>>>
>>> *Spa Response time: Text Message: No Text Messages placed to the lead.*
>>>
>>> *Spa Response time: Voicemail: No Voicemail left even though a call was
>>> placed to lead.*
>>>
>>> *Spa Response time: Email: - *Yes, email sent to the lead 3 minutes
>>> later.
>>>
>>> *Problems with form/button:* NONE
>>>
>>> *Follow up Phone call: *No.
>>>
>>> *Follow up Phone Email: *No
>>>
>>> *Follow up Phone Text: None!*
>>>
>>> *Staff’s Handling of Calls from Potential Leads Directly: *Very good
>>> with some adjustments suggested.
>>>
>>> *Summary:* Overall very good response time. However, no text messages
>>> or voicemail left to lead. In addition, no follow up phone calls, text or
>>> emails.
>>>
>>> Details about lead:
>>>
>>> *Truth & Beauty Spa Secret Shopper Leads Test - EMSCULPT *
>>> Website - https://www.truthandbeautyspa.com/emsculpt-long-island/
>>> Confirm - https://www.truthandbeautyspa.com/c/emsculpt/
>>> Date: 11/04/19
>>> Time: 11:35 AM
>>>
>>> Name - Maria Barrett
>>> Email - babyxiog25@gmail.com
>>> Phone # - (201) 677-5371
>>> Message - My Husband and I are both interested in getting help with
>>> burning fat and building muscle. Thanks
>>>
>>> *Areas that require attention and can be improved by the staff at Truth
>>> + Beauty Spa :*
>>>
>>> · A welcoming or acknowledgment text message should be sent out
>>> to the potential lead. This works in several ways, not just letting the
>>> lead know that their request has been received. It also helps create a
>>> personal line of communication between the Spa and the potential client.
>>>
>>> · The agent who placed the call to the lead should have left a
>>> detailed voicemail to the lead letting them know what the call was about.
>>> Especially if agent can leave a voicemail mentioning or offering free
>>> consultations, promotions and discounts.
>>>
>>> · While an automatic email was sent to the lead within a few
>>> minutes of filling out the form online, there was never a follow up email
>>> sent to the lead.
>>>
>>> · No follow up text messages, emails or phone calls were ever
>>> sent to the potential lead again. We highly recommend that leads should be
>>> followed up on with a phone call and text message the next day or the
>>> following day. Then, an email, phone call and text again a few days or a
>>> week later.
>>> -----------------------------------------------------
>>> If you have any questions or concerns, please let us know.
>>> Thank you and happy holidays!
>>>
>>>
>>
>> --
>> *Whitney Zelig*
>> *Medstar Media*
>> *12 E. 22nd St. #PHF*
>> *NY, NY 10010*
>> *(702)305-0344*
>>
>>
>
> --
>
> *Cori Goldfarb*
>
>
>
> *"The truth has never **looked this good!"*
>
> 250 South Service Rd
> Roslyn Heights, NY 11577
> Cori@truthandbeautyspa.com
> 516.625.7000
> *www.truthandbeautyspa.com <http://www.truthandbeautyspa.com/*>
>
--
*Whitney Zelig*
*Medstar Media*
*12 E. 22nd St. #PHF*
*NY, NY 10010*
*(702)305-0344*
calendly.com/whitneymedstar/frontdesk
On Fri, Jan 3, 2020 at 2:42 PM Cori Goldfarb <Cori@truthandbeautyspa.com>
wrote:
> Hi Whitney,
>
> Happy New Year!!! Please send some days and times you are available for
> the staff training!
>
> Looking forward to a great 2020!!
>
> Best,
>
> Cori
>
> On Fri, Dec 20, 2019 at 5:53 PM Cori Goldfarb <cori@truthandbeautyspa.com>
> wrote:
>
>> Hi Whitney,
>>
>> I will take a look at the schedule to make another staff training.
>> Thank you so much!
>>
>> Have a happy holiday!
>>
>> Best,
>>
>> Cori
>>
>> On Dec 20, 2019, at 11:25 AM, Whitney Zelig <whitney@medstarmedia.com>
>> wrote:
>>
>>
>> Cori,
>> Let's schedule another staff training. I know following up with a lead is
>> annoying and the staff can be incredibly busy at times, but let's come up
>> with a solution. We want you to kill it this year! Let's hustle, ladies (
>> and Sandy!)
>>
>> You can request a time to make an appointment.
>> https://calendly.com/whitneymedstar/frontdesk
>>
>> I would like to talk to your spa privately before I start hosting
>> webinars for multiple spas at once - which will be beneficial to listen to
>> as well, but you guys being our favorite clients, we want to make sure you
>> are taken care of first.
>>
>> Have an amazing holiday, and let's catch up when you can.
>>
>> On Fri, Dec 20, 2019 at 10:07 AM Medstar Media <support@medstarmedia.com>
>> wrote:
>>
>>> Hello Team,
>>> Our marketing group secret shopped your staff at Truth + Beauty using
>>> your website's online form.
>>> Below are the results of how your staff performed as well as some
>>> suggestions and adjustments we recommend you make. The Secret shop report
>>> has also been attached to this email in a Word document for your review and
>>> convenience.
>>>
>>> *Truth & Beauty Spa - Secret Shopper Leads & Calls Report*
>>>
>>> *Secret Shopper Leads Test Report Summary*
>>>
>>> *Spa Response time: Phone call: *Yes, 13 minutes later.
>>>
>>> *Spa Response time: Text Message: No Text Messages placed to the lead.*
>>>
>>> *Spa Response time: Voicemail: No Voicemail left even though a call was
>>> placed to lead.*
>>>
>>> *Spa Response time: Email: - *Yes, email sent to the lead 3 minutes
>>> later.
>>>
>>> *Problems with form/button:* NONE
>>>
>>> *Follow up Phone call: *No.
>>>
>>> *Follow up Phone Email: *No
>>>
>>> *Follow up Phone Text: None!*
>>>
>>> *Staff’s Handling of Calls from Potential Leads Directly: *Very good
>>> with some adjustments suggested.
>>>
>>> *Summary:* Overall very good response time. However, no text messages
>>> or voicemail left to lead. In addition, no follow up phone calls, text or
>>> emails.
>>>
>>> Details about lead:
>>>
>>> *Truth & Beauty Spa Secret Shopper Leads Test - EMSCULPT *
>>> Website - https://www.truthandbeautyspa.com/emsculpt-long-island/
>>> Confirm - https://www.truthandbeautyspa.com/c/emsculpt/
>>> Date: 11/04/19
>>> Time: 11:35 AM
>>>
>>> Name - Maria Barrett
>>> Email - babyxiog25@gmail.com
>>> Phone # - (201) 677-5371
>>> Message - My Husband and I are both interested in getting help with
>>> burning fat and building muscle. Thanks
>>>
>>> *Areas that require attention and can be improved by the staff at Truth
>>> + Beauty Spa :*
>>>
>>> · A welcoming or acknowledgment text message should be sent out
>>> to the potential lead. This works in several ways, not just letting the
>>> lead know that their request has been received. It also helps create a
>>> personal line of communication between the Spa and the potential client.
>>>
>>> · The agent who placed the call to the lead should have left a
>>> detailed voicemail to the lead letting them know what the call was about.
>>> Especially if agent can leave a voicemail mentioning or offering free
>>> consultations, promotions and discounts.
>>>
>>> · While an automatic email was sent to the lead within a few
>>> minutes of filling out the form online, there was never a follow up email
>>> sent to the lead.
>>>
>>> · No follow up text messages, emails or phone calls were ever
>>> sent to the potential lead again. We highly recommend that leads should be
>>> followed up on with a phone call and text message the next day or the
>>> following day. Then, an email, phone call and text again a few days or a
>>> week later.
>>> -----------------------------------------------------
>>> If you have any questions or concerns, please let us know.
>>> Thank you and happy holidays!
>>>
>>>
>>
>> --
>> *Whitney Zelig*
>> *Medstar Media*
>> *12 E. 22nd St. #PHF*
>> *NY, NY 10010*
>> *(702)305-0344*
>>
>>
>
> --
>
> *Cori Goldfarb*
>
>
>
> *"The truth has never **looked this good!"*
>
> 250 South Service Rd
> Roslyn Heights, NY 11577
> Cori@truthandbeautyspa.com
> 516.625.7000
> *www.truthandbeautyspa.com <http://www.truthandbeautyspa.com/*>
>
--
*Whitney Zelig*
*Medstar Media*
*12 E. 22nd St. #PHF*
*NY, NY 10010*
*(702)305-0344*