You Been Secret Shopped!
Hello Team,
Our marketing group secret shopped your staff at Truth + Beauty using your
website's online form.
Below are the results of how your staff performed as well as some
suggestions and adjustments we recommend you make. The Secret shop report
has also been attached to this email in a Word document for your review and
convenience.
*Truth & Beauty Spa - Secret Shopper Leads & Calls Report*
*Secret Shopper Leads Test Report Summary*
*Spa Response time: Phone call: *Yes, 13 minutes later.
*Spa Response time: Text Message: No Text Messages placed to the lead.*
*Spa Response time: Voicemail: No Voicemail left even though a call was
placed to lead.*
*Spa Response time: Email: - *Yes, email sent to the lead 3 minutes later.
*Problems with form/button:* NONE
*Follow up Phone call: *No.
*Follow up Phone Email: *No
*Follow up Phone Text: None!*
*Staff’s Handling of Calls from Potential Leads Directly: *Very good with
some adjustments suggested.
*Summary:* Overall very good response time. However, no text messages or
voicemail left to lead. In addition, no follow up phone calls, text or
emails.
Details about lead:
*Truth & Beauty Spa Secret Shopper Leads Test - EMSCULPT *
Website - https://www.truthandbeautyspa.com/emsculpt-long-island/
Confirm - https://www.truthandbeautyspa.com/c/emsculpt/
Date: 11/04/19
Time: 11:35 AM
Name - Maria Barrett
Email - babyxiog25@gmail.com
Phone # - (201) 677-5371
Message - My Husband and I are both interested in getting help with burning
fat and building muscle. Thanks
*Areas that require attention and can be improved by the staff at Truth +
Beauty Spa :*
· A welcoming or acknowledgment text message should be sent out to
the potential lead. This works in several ways, not just letting the lead
know that their request has been received. It also helps create a personal
line of communication between the Spa and the potential client.
· The agent who placed the call to the lead should have left a
detailed voicemail to the lead letting them know what the call was about.
Especially if agent can leave a voicemail mentioning or offering free
consultations, promotions and discounts.
· While an automatic email was sent to the lead within a few
minutes of filling out the form online, there was never a follow up email
sent to the lead.
· No follow up text messages, emails or phone calls were ever sent
to the potential lead again. We highly recommend that leads should be
followed up on with a phone call and text message the next day or the
following day. Then, an email, phone call and text again a few days or a
week later.
-----------------------------------------------------
If you have any questions or concerns, please let us know.
Thank you and happy holidays!
Our marketing group secret shopped your staff at Truth + Beauty using your
website's online form.
Below are the results of how your staff performed as well as some
suggestions and adjustments we recommend you make. The Secret shop report
has also been attached to this email in a Word document for your review and
convenience.
*Truth & Beauty Spa - Secret Shopper Leads & Calls Report*
*Secret Shopper Leads Test Report Summary*
*Spa Response time: Phone call: *Yes, 13 minutes later.
*Spa Response time: Text Message: No Text Messages placed to the lead.*
*Spa Response time: Voicemail: No Voicemail left even though a call was
placed to lead.*
*Spa Response time: Email: - *Yes, email sent to the lead 3 minutes later.
*Problems with form/button:* NONE
*Follow up Phone call: *No.
*Follow up Phone Email: *No
*Follow up Phone Text: None!*
*Staff’s Handling of Calls from Potential Leads Directly: *Very good with
some adjustments suggested.
*Summary:* Overall very good response time. However, no text messages or
voicemail left to lead. In addition, no follow up phone calls, text or
emails.
Details about lead:
*Truth & Beauty Spa Secret Shopper Leads Test - EMSCULPT *
Website - https://www.truthandbeautyspa.com/emsculpt-long-island/
Confirm - https://www.truthandbeautyspa.com/c/emsculpt/
Date: 11/04/19
Time: 11:35 AM
Name - Maria Barrett
Email - babyxiog25@gmail.com
Phone # - (201) 677-5371
Message - My Husband and I are both interested in getting help with burning
fat and building muscle. Thanks
*Areas that require attention and can be improved by the staff at Truth +
Beauty Spa :*
· A welcoming or acknowledgment text message should be sent out to
the potential lead. This works in several ways, not just letting the lead
know that their request has been received. It also helps create a personal
line of communication between the Spa and the potential client.
· The agent who placed the call to the lead should have left a
detailed voicemail to the lead letting them know what the call was about.
Especially if agent can leave a voicemail mentioning or offering free
consultations, promotions and discounts.
· While an automatic email was sent to the lead within a few
minutes of filling out the form online, there was never a follow up email
sent to the lead.
· No follow up text messages, emails or phone calls were ever sent
to the potential lead again. We highly recommend that leads should be
followed up on with a phone call and text message the next day or the
following day. Then, an email, phone call and text again a few days or a
week later.
-----------------------------------------------------
If you have any questions or concerns, please let us know.
Thank you and happy holidays!
