I'll get on it. Hector or Vania  any particular page/service you would like me to secret shop?

Emsculpt please 

Ivonne  
Please use this link... 
https://afsm.mysculpt.net/emsculpt-neo/
Remember to fill out the SIDE FORMS.. 
Not the pop up... 
Thank you 

I called them today and made sure there are no more excuses for them to follow up with leads. But I'd wait until Thurs to put the lead in.

Thanks Vania ! I’ll put it in Thurs.

Vania here is the secret shop report. 

Email Draft:

Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, & called the front desk inquiring about Emsculpt. 

Here is the call recording: https://watch.screencastify.com/v/zTcxaUwTppeTrnyeqJ0A 

We did not receive any emails from you and only received one phone call from you. We recommend emailing, calling, and texting the lead 3x in the first week.  

When we began text engagement there was no response to any of our questions. If leads are not interacted with, potential patients will look into another spa.

We placed a call to the spa and the salesperson was very friendly and led the conversation. She was very knowledgeable on the treatment, which is great! However, she did not encourage the caller to book a consultation. 

There was no follow up after the scheduled consultation was “missed”. It is vital to follow up with missed appointments since these are the people closest to becoming patients.

We highly recommend that you schedule a Front Desk Training so we can review strategic ways to help the overall customer acquisition of your business!

Schedule a time here:

I’ve also attached a Front Desk Emsculpt guide.

SECRET SHOPPER Advance Family Sports Medicine (1).pdf 106 KB • Download

Vania  just making sure you got this. Can you send it to them?

sent.