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Altman Aesthetic Center Med Spa - www.altmanspa.com - Katharine

Micro Website Development * Website Development & Design * Digital Marketing Set Up * Digital Marketing Monthly Management Service * Digital Marketing Monthly Management Service * (2 locations)
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others
From the list: Front Desk Support

✔ GHL Text Blast Fail

Hannah added this on
Completed by Hannah
Assigned to
Isaac Klausnser, Medstar Isaac K.
Due on
Notes
Hi Isaac Klausnser, Medstar Isaac - Is this client A2P verified?

We tried to send a text blast and it looked like it went through: 
But after looking into the Workflow it seems like maybe it did not:
Screenshot 2023-10-02 132324.png 71.1 KB • Download
Screenshot 2023-10-02 132451.png 117 KB • Download

Can you provide some clarity here? Are we able to make a Toll Free # if it is because of A2P?

Comments & Events

Isaac Klausnser, Medstar Isaac Klausnser
Hannah, Client Success Manager at Medstar Hannah - Yes. This sub-account has already been A2P approved. I have now created a support ticket with the Twilio team.
Notified 2 people
Hannah, Client Success Manager at Medstar Hannah, Client Success Manager
Isaac Klausnser, Medstar Isaac  - Okay, thank you. I know their team is not great at troubleshooting/ responding quickly. Is there anything we can do in the meantime to get this text blast out?
Notified 2 people
Isaac Klausnser, Medstar Isaac Klausnser
Hannah, Client Success Manager at Medstar Hannah - They confirmed they have now fixed the issue. Try re-sending the text blast again now.
Notified 2 people
Hannah, Client Success Manager at Medstar Hannah, Client Success Manager
Isaac Klausnser, Medstar Isaac  - I'll ask Vania. Do think maybe they have one for each location for sending text blasts? 
Notified 3 people
Hannah, Client Success Manager at Medstar Hannah, Client Success Manager
Isaac Klausnser, Medstar Isaac - Vania has no idea. She did not add that number. What should we do next to resend the text blast?
Notified 3 people
Alyssa Workman rescheduled this to-do
Was
Now
Notified 2 people
Isaac Klausnser, Medstar Isaac Klausnser
Hannah, Client Success Manager at Medstar Hannah - OK. Thank you for confirming.

The issue has already been fixed now. You can go ahead and send the text blast. 
Hannah, Client Success Manager at Medstar Okay thank you!!
Notified 3 people
Hannah, Client Success Manager at Medstar
Hannah completed this to-do.