began 8/8. ty

Hi Jessica - 

EMAIL DRAFT:

Hi Team,

 

You've been secret shopped! Attached is the full report.  

 

We input a lead, commenced with text engagement & called the front desk inquiring about Morpheus8.  

Here is the recorded call: 

https://drive.google.com/file/d/1RC0o-zo26IoAlcmSlYdNIYE3XvAalznf/view?usp=sharing 

 

We received 3 texts and a welcome email from you after we input the lead. However, we did not receive any calls from you. Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week with a direct phone call.

 

The salesperson that answered our call was friendly, knowledgable, and professional. She built excitement around the treatment, shared personal experience and mentioned current promotions/discounts that were being offered. This is great! However we do recommend requesting the caller's contact information at the beginning of the call for follow up purposes.

We recommend scheduling a Front Desk Training so we can help set up a follow up process where you are calling leads 3x in the first week of receiving the lead. It will help with the overall customer acquisition of your business.

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

Altman Aesthetics Center Secret Shop Report (1).pdf 114 KB • Download

Vania Jessica  - just making sure you guys saw this one thanks

Elizabeth  send to Cjhris and Ivonne please and thanks. I'm not the CSM anymore.

  Ivonne - please see the completed secret shop report & email draft above. TY 
Please let me know if there is anything else you need from me on this one.

Hi Ivonne  just making sure you saw this shop was completed. Thanks!

Hannah can you please send this to Dr. Altman?
Also, Elizabeth and Hannah please change Vania's link to Emily who will now be giving the Front Desk Training:
https://calendly.com/emily-clientmtg/front-desk-training