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Amari Clinic

http://www.amarimedical.com - https://amariclinic.com
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, Medstar
From the list: Marketing

✔ Secret Shop Leads Test -

Hector M. added this on
Completed by Hector M.
Assigned to
Hector Mota, Operations Manager at Medstar Hector M.
Notes
First Secret Shop Leads test performed on Amari Clinic

Comments & Events

Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Chris,
When trying to secret shop this client, I noticed they have no way for leads to fill out a form on their site. At least not on this page = http://www.amariclinic.com/services/cool-sculpting-zeltiq-westchester.asp
I had to scroll down and hit Schedule a consultation link to do so.

Amari Clinic Secret Shopper Leads Test
Website - http://www.amariclinic.com/services/cool-sculpting-zeltiq-westchester.asp - http://www.amariclinic.com/services/consultation.asp
Confirm - http://www.amariclinic.com/services/thankyou.htm
Date: 9/30/19
ime: 9:32 AM

Name - Peter Robles
Email - Mrp.990123@gmail.com
Phone # - (347) 480-9290
Message - NO OPTION available for message
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No one was notified
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Overall Secret Shopper Leads Tests Results:

Spa Response time: Phone call: Yes, call placed to lead 2 hours & 52 minutes later.

Spa Response time: Text Message: Yes, 8 minutes later.

Spa Response time: Voice Mail: None.

Spa Response time: Emails: Yes, email sent to the lead 4 minutes later.

Problems with form/button: NONE

Follow up Phone call: None

Follow up Phone Email: Yes, 3 days later.

Follow up Text Message: Yes, same day, 2 hours 7 minutes later.

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I will follow up on Monday with a NEW Secret shop test using new site.
https://amariclinic.com
Notified 2 people
Hector Mota, Operations Manager at Medstar
Hector Mota completed this to-do.