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AOB Med Spa

https://www.aobmedspa.com
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, Medstar
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✔ Secret Shop in January

Hector M. added this on
Completed by Hector M.
Assigned to
Hector Mota, Operations Manager at Medstar Hector M. Melissa Neil, Medstar Melissa N.
Notes
We are going to follow up on this client and secret shop them after the new year kicks in. 

Comments & Events

Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Taking care of this Sshop tomorrow. 
Notified 3 people
whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com
Following up to see how this went  Hector Mota, Operations Manager at Medstar Hector  
Notified 3 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Whitney, I am doing this today since I had other secret shops to do which were behind schedule.
Also, client sent me an email saying her staff had been secret shopped and what happened. She also wanted to know if we are listening to their Calls on call rail and how they are doing. I sent you a PING about it since I have been leaving that to Melissa Neil, Medstar Melissa and have NOT listened to any client's call since handing that over. 
Notified 3 people
whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com
Lol. no comment with aob. Thanks hector, try to get to Kathi at AOB when you can today. 
Notified 3 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
I have not responded to her email since I want to wait till after I secret shop them. Once I do so, then I will respond to her. 
Notified 3 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
AOB Med Spa - Secret Shopper Leads Test - Coolsculpting

Website - https://www.aobmedspa.com/treatment/coolsculpting-denver/
Confirm - https://www.aobmedspa.com/c/coolsculpting-denver/

Date: 1/13/20
Time: 11:40 AM
Name - Dayana Lopez
Email - dayana.p88_69@outlook.com
Phone - 781-383-5630

Message -  Hi, my hubby and I are both looking to shed some fat gained over the holidays. We wanted more info on the cool sculpting to see if we qualify. thank you
Notified 3 people
Chris Zelig, Medstar Chris Zelig
What was the response time on this I have a call with her on Tuesday.
Notified 3 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Chris Zelig, Medstar Chris
This client has been the best we have had so far when it comes to following up on leads. She and her staff have done everything right thus far. Below is the summary of what took place.

Secret Shopper Leads Test Report Summary

Spa Response time: Phone call: Yes, 18 minutes later.
Spa Response time: Text Message:  Yes, 7 minutes later.
Spa Response time: Voice Mail: Yes, voicemail left 18 minutes later by Laura.
Spa Response time - Email: Yes, 25 minutes later.
Problems with form/button: None
Follow up Phone call: Yes - 1-14-20 - 1:42 PM - Voicemail left by Laura
Follow up Phone Email: Yes - 1-18-20
Follow up Phone Text: None so far.
Overall Summary of lead test: Excellent! One of the best overall responses from any spa thus far. 
Notified 3 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Chris Zelig, Medstar Chris and whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com  
Do we need to send the report to them? 
Can you please let me know so I can prepare it and send to your email. 
Thanks. 
Notified 3 people
whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com
Can you send the report to kathi Hector Mota, Operations Manager at Medstar Hector  
Notified 3 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Most certainly can. Let me create it now and send to her ASAP. 
Notified 3 people
Hector Mota, Operations Manager at Medstar
Hector Mota completed this to-do.