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Arizona Skin Institute - www.azskin.com - Emily

Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others
From the list: Secret Shopper

✔ Secret Shop - M8

Jessica M. added this on
Completed by Alyssa W.
Assigned to
Jessica Marino, Digital Marketing Coordinator at Medstar Jessica M. Vania J, Medstar Vania J.
Notes
Elizabeth Ruffa Elizabeth please SS their M8, starting today.

Link here

Thank you!

Comments & Events

Elizabeth Ruffa Elizabeth Ruffa
Hi Jessica Marino, Digital Marketing Coordinator at Medstar Jessica - just seeing this today. I can start today or wait till Monday?  Also confirming this is the phone number to call 623-254-5415
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Elizabeth Ruffa Elizabeth Ruffa
Started 8/14
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Elizabeth Ruffa Elizabeth Ruffa
Hi Jessica Marino, Digital Marketing Coordinator at Medstar Jessica  

EMAIL DRAFT:

Hi Team,

You’ve been secret shopped! Attached is the full report. 

We input a lead, commenced with text engagement & called the front desk inquiring about Morpheus8.

Here is the recorded call:

We received 3 texts and a welcome email from you after we input the lead. However, we only received 1 phone call from you. Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week. 

In regards to the phone call it could use some work. We recommend leading any conversations with a lead with a personable approach as this helps to establish a sense that the clinic is a warm and welcoming place and that the treatment will be a positive experience. 

The salesperson that answered our call did not seem confident when answering the caller’s question, did not answer pricing questions in a recommended way, mention any promotions currently going on or build excitement around the treatment. 

When asked about cost, we recommend quoting the cost of the lowest price point and then mentioning that an accurate price will be given when they come in for their complimentary consultation.

We highly recommend that you schedule a Front Desk Training. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk
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Elizabeth Ruffa Elizabeth Ruffa
Vania J, Medstar Vania Jessica Marino, Digital Marketing Coordinator at Medstar Jessica  - just making sure you ladies saw this one. Thx
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Alyssa Workman, Medstar Alyssa Workman
Elizabeth Ruffa Elizabeth  I will email them. If you want to do the same when they haven't replied in a week, this will help. I know at least Vania isn't able to get to Basecamp as frequently as she hopes to. 
Elizabeth Ruffa Will do. TY
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Vania J, Medstar Vania J
hi Alyssa Workman, Medstar Alyssa thanks so much for the email! I should have posted here. We were holding off because of an issue with the A2P with their app. He was pretty mad.

Jessica Marino, Digital Marketing Coordinator at Medstar Jessica can you send this next Monday?
Jessica Marino, Digital Marketing Coordinator at Medstar yes maam
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Alyssa Workman, Medstar
Alyssa Workman completed this to-do.