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Azul Medpsa - www.azul-medspa.com - 🔴 SEO client 🔴 - IA

We are going to make minor adjustments to their existing wordpress site, then setup a CoolSculpting campaign and manage it monthly
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarMichael, SEO +2 others

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Ivonne A.
Shane Quast Shane
but the client did pause ads right? What sort of account error?
Shane Q.
Facebook Ads has an account error. 
Hector M.
I am not seeing a break in that pattern going back to 4 months. 
Hector M.
Shane is correct Ivonne. 
I am seeing that this client has an average of 5 leads per day on their leadsheet. 
Shane Q.
Not likely accurate. I see 1 conv in July. Conversion tracking was definitely broken. 
Ivonne A.
Shane Quast Shane
 can you please take a look at this client's meta ads? The client turned them off, but prior to that I see that they didn't get any leads for a month, can that be accurate?
Isaac K.
Brittany Redding Brittany
Elizabeth Ruffa Elizabeth
- You guys should also be able to get in now. If you still see any issues on your end. Please directly ping me on Slack.
Isaac K.
Ivonne Ackerman Ivonne
- OK. Thank you for confirming.
Ivonne A.
It works now! Thanks
Isaac Klausnser Isaac
! 
Isaac K.
Please try again now. You should now be able to access it. The error was getting caused by one of the the SG security option we have enabled. I have now temporarily disabled it. We have this security implemented on many of our other client websites hosted on SG. I have now created a ticket with them regarding this to figure this out so moving forward our team don't get locked out.
Isaac K.
Ivonne Ackerman Ivonne
- OK. I will look into this asap.
Ivonne A.
Alyssa W.
Ok thanks Brittany! 
Brittany R.
Alyssa Workman Alyssa
 Ivonne and I already know. We asked Isaac to look into it yesterday. Not sure what's going on
Alyssa W.
Hi
Elizabeth Ruffa Elizabeth
I sent a message to Isaac. I will let Ivonne know too since she is the CSM.
Elizabeth R.
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Elizabeth R.
Hi team. I'm having some trouble logging into the website. I am getting this message. Am I entering the wrong information? I can't find any other login credentials. Thanks :) 
Isaac K.
Ivonne Ackerman Ivonne
- Can you please try logging to the website again now?
Ivonne A.
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Ivonne A.
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Ivonne A.
Hector Mota Hector
Isaac Klausnser Isaac
  I am seeing that this client's google sheet has been deleted? Also the site access has been changed?
Ivonne A.
Thank you
Isaac Klausnser Isaac
!
Isaac K.
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Isaac K.
Hi
Michael Michael
- FIXED.
The issue was coming from Header-footer elementor plugin. I have now edited it so the post title don't have any link attached to them.
Isaac K.
Hi
Michael Michael
- Sure. Will check.
Michael
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Michael
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Michael
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Michael
I'm not sure how or when this was set up but the Titles (H1s) of Azul's blog posts are linking to the home page by default. I see where to change it manually, but I'm not sure where to change the default setting.
Isaac Klausnser Isaac
 would you mind taking a look when you have the chance? 
Brittany R.
Blog post has been unpinned
Ivonne A.
Brittany Redding Brittany
 correct. let's have that blog go to the back. Can you please task it out? Thanks for asking
Kamie Allen Kamie
.
Brittany R.
Kamie Allen Kamie
The client asked for that to be the pinned blog a while ago because it introduces the person writing the blogs, but I actually don't think Karmen works there anymore so we may need to ask them.
Ivonne Ackerman Ivonne
 What do you think?
Kamie A.
Is there a reason this old blog from Oct 2022 is the first thing you see on their blog? Just curious
Kamie A.
Screenshot 2023-06-11 at 12.27.17 PM.png 1.88 MB • Download
Hector M.
I was mistaken them for Desuar who wanted her ads off 
Hector M.
I have made a payment on their account, ads are back on. 
Hector M.
They have a balance due on their account as well... 
Hector M.
That's because they wanted their ads off... didn't they?
whitney.zelig@gmail.com
Shane Quast Shane
Hector Mota Hector
 client is complaining no leads since June 15th. can we look into this right away?
Hector M.
👍
Shane Q.
Yeah, we're good to go. 
Hector M.
Are we good to go?
Hector M.
BTW< I am seeing Azul Medspa - Cool Sculpting - Pricilla Chavez 503-387-4552 back under our MCC.. 
Hector M.
awwwwww thank you guys... I am back now... happy to know you guys missed me... 
whitney.zelig@gmail.com
We all are. 
Shane Q.
I'm so lost w/out him here
whitney.zelig@gmail.com
Shane Quast Shane
 Hector is out of town for a week
Shane Q.
Hector Mota Hector
 We can move this account back to the MCC. Will you send the invite? 
Hector M.
I will send them an email to see
Hector M.
This client's Google ads are off due to no money to pay ... I tried to make a direct payment and it was declined.
Hector M.
whitney.zelig@gmail.com whitney.zelig@gmail.com
and
Shane Quast Shane
 
Hector M.
No worries. You got your hands full all the time.. I see it now being set up.. thank you and have a great weekend. 
whitney.zelig@gmail.com
sorry for miscommunication , will get this started asap 
Hector M.
I think we should go ahead and set up a campaign for them right away on FB... The same way we did with Susan Cole.. 
Hector M.
I was under the impression that we were doing this already since I tagged you in the FB access a few weeks ago... 
Hector M.
Good morning
whitney.zelig@gmail.com whitney.zelig@gmail.com
 
I will ask him. However, his response will be to ask you.. lol..
whitney.zelig@gmail.com
Hector Mota Hector
can we ask chris plan of action here? I didn't discuss with pricilia, but i am assuming we put 1000 on facebook until google is resolved
Hector M.
No worries, I will keep checking to see if I find any mention of FB ads on my end. Can you please check Whitney's emails to see? thank you 
Sydney M.
I have no idea then- it was just forwarded over.
Hector M.
Sydney Metz Sydney
I am not seeing that FB account - 5016457261772065 on my list... so why is the client sending that to Whitney? Do they think we are setting up FB campaigns for them??
Hector M.
Whitney, I have not... I am also not seeing any budgets for them on Facebook. Nor am I seeing any tasks for such campaigns.... 
Hector M.
LOL>::: Shane... I try to be as logical as possible.. 
whitney.zelig@gmail.com
hey
Hector Mota Hector
 i think we are starting fb ads for them while we are waiting? I am unclear , have you spoke to chris about this?
Shane Q.
Hector Mota Hector
 Why do you have to bring logic into the discussion? 
Sydney M.
Hey guys, Azul just sent this email (WZ-your emails) 
Sydney M.
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Hector M.
Shane Quast Shane
 you have ADMIN access to Azul under the Hello@clickmogul.io account. You can give yourself access and then remove the others so I am not sure why you say you are waiting for access???
whitney.zelig@gmail.com
Hector Mota Hector
 can you help us out here?
Shane Q.
still waiting on access to this account under manager@clickmogul.io
whitney.zelig@gmail.com
I think he needs to be added and MCC unlinked?
Hector M.
Shane Quast Shane
 is the best qualified person to handle the appeal process. He can let you know what has been working for him since he has taken over the appeals now. 
whitney.zelig@gmail.com
do you know what to do?
whitney.zelig@gmail.com
Hey
Hector Mota Hector
 we are going to start the appeal process
Hector M.
Hector M.
whitney.zelig@gmail.com whitney.zelig@gmail.com
and
Shane Quast Shane
I will disconnect now and send you invitation. 
Whitney, I am already working with Isaac to get these domains moved. 
whitney.zelig@gmail.com
crap-
Hector Mota Hector
 can u make this first priority- let's get another domain besides "sculpt" 
Shane Q.
Hector Mota Hector
whitney.zelig@gmail.com whitney.zelig@gmail.com
 this account was on a mysculpt domain and just got suspended. All accounts on mysculpt will eventually get suspended. Please disconnect from the MCC and send an invite to manager@clickmogul.io I will work on the suspension.  Once lifted, we will need a LP on a new domain. 
Shane Q.
talk about a conflict of interests
Shane Q.
Yes, they do that
Hector M.
That's what Chris said she said to him... 
whitney.zelig@gmail.com
lol "google rep" they do that?
Hector M.
Shane Quast Shane
and
whitney.zelig@gmail.com whitney.zelig@gmail.com
 
Chris turned off the campaigns you were mentioning. He said that he spoke to the client and that it was a Google rep who actually started those campaigns. 
Hector M.
I will follow up with him to see if he did.. 
Hector M.
Chris said yesterday he was going to call her.. 
whitney.zelig@gmail.com
I can reach out to client
Hector Mota Hector
 unless you already did? LMK.
Hector M.
Let me find out for you.. hold on.
Shane Q.
This client launched their own campaigns in the account. This is going to cause considerable problems with our campaigns. Should I pause until we address this? 
Hector M.
Yes, Chris, I have taken care of this already. 
Chris Z. Hector has this Been resolved
Hector M.
Shane Quast Shane
, team, Google ads for this client are not PAUSED... 
They have not responded to emails and phone calls and the account is not verified. 
Shane Q.
No problem. Thanks for the heads up. I'll usually just trying to catch up to you guys. 
Vania J.
yup. we gave up trying to get any kind of real access from them. even though in the beginning he kept saying it would be easy and no problem.
Hector M.
This is going to be set back a few days Shane as we are going to create a microsite for them. Their developer thinks he is guarding Fort Knox and refuses to give us access to anything. 
Shane Q.
Let me know when the landing page is finalized. I'm ready to launch otherwise.  
Hector M.
Well it might unless Shane uses the microsite URL on the ads and not their mainsite
Vania J.
Hi Shane!
Hector Mota Hector
  We are going to be making a microsite for them. Is the PRP still going to be an issue?
Shane Q.