Good morning Chris,
No we did not or do not have a CR account for this client. 
I went ahead and created one. 
The ADMIN one will be under our account 
User - chris@medstarmedia.com  
Pass - Culiado13#$
For the company it will be 

Name - Ronald Bryant 
User - rbryantmd@gmail.com
Pass - RB1well$713*

Call Rail logins spreadsheet also updated to reflect this company. 
BTW, I gather you are revamping their website so the code for Call rail tracking has to be added later right?
I created the tracking sequence, but did not embed code on site as of yet.
Let me know if you want me to, just in case. 

We should add the callrail code to their GTM - whitney.zelig@gmail.com - provide h or support@medstar access 

Here is the Java Script  Whitney - 
<script type="text/javascript" src="//cdn.callrail.com/companies/833442847/23dde6c7ef1c222c5565/12/swap.js"></script> 

Whit provide gtm access to hector so he can do it in gtm 

Chris, I already added the Java script to the Tag manager. I've also verified that the tags are matching on the Google Tag manager workspace and the  Balance WC site. 
But, I am still not seeing any calls on Call Rail. I called number earlier and did not hear the "This call is being recorded for quality purposes" message. 

Did you put publish on the tag? 

Yes because I got that "Sing like no one is listening" message. 
I went ahead and hit publish again just in case. 

It is now appearing and working. Unsure if I didn't publish it correctly before. But either way, it is now working. 
Thanks for your expertise.