Thank you so much for alerting us

Brittany

! We got it fixed!

Hi all. Balanced Beauty's site seems to be down. I tried to access it via WordPress and that didn't work, so I went to the site itself to check. It won't load on my computer or my phone. 

Thanks Hector, nice work

thanks Shane. 

I submitted the ID and will wait to see what FB says.. 

never mind.. I finally found it... 

I hateeeeeeeeeee facebook!!!

Can you please send me the URL to get to Meta Business account / page ?

I am not able to get to where you are while doing that... 

Shane, good morning.. thanks for responding.

When I click "See Details" I end up here:

But go to any rejected ad and click edit. You see this warning. 

Well, somehow one of their ads is approved.

Where is it that you are seeing Facebook asking for this client to verify their identity????

Shane

 

Shane

 great. So you'll adjust it. Thanks!

Hmmmm.... maybe we should just update the generic copy to include a link? That would probably be much easier. I'll task myself to adjust moving forward. 

Shane

 and for this client, should I provide you new ad copy? I left it to you to use generic, so I'm guessing that when I don't provide it, we don't include clickable copy. Let me know if the best way to proceed with new clients is to always provide you with the ad copy so that I include the clickable link.

Facebook ads with a clickable link the copy always outperform those that do not. 

huh ?

Feedback on this client's FB/IG ads
- Include clickable link in copy

Shane

Hello Kyle,

The following advertiser(s) has been authorized:

636-568-7333

Restricted or disapproved ads will not be automatically approved upon authorization. Advertisers will need to resubmit the impacted ad content by following these instructions. This will initiate any applicable approval status updates.

 

If there are issues resubmitting the ads, see how to contact Google Ads experts, who can offer assistance by phone, email, and chat.

Best,

Chelsey

Customer Experience Team

will write an email

whitney.zelig@gmail.com

 We need to get Allergan to give permission to this Google account to use the trademarked term "botox" in ads. This has to come from the allergan side. Since they are already working with a rep, can we force this through? 

I am trying to verify it which is why it has to remain that way until they verify it... the Google ads team are a bunch of morons.. from far away country... 

Shane

whitney.zelig@gmail.com

 

It is now under the name. Artgana Socal 2 PC

Keep in mind... search for accounts by numbers when in doubt... 

No... I changed the name because I am trying to verify the account... 

I don't see it either

Hector

 ?

Did we lose access to this account in Google? 

Moved this to the correct campfire: please see Sculpt DTLA's Campfire

IGNORE- wrong client 

Hey team, Balanced Beauty's Express credit card just got hacked. She wants to make sure the transaction of $600 made today for Facebook ads is ours or should I report it. Please advise.

whitney.zelig@gmail.com

 from your emails

Thanks. 

I have no documents for this client so they would need to do this on their End.. I will notify Whitney and Vania.. 

Hector

 FB has an issue. Needs to verify identity. 

$600 off new client special

I believe it may be the offer on Dermal fillers just looks better... 

Are you rendering calls on Dermal Fillers?

The phone number looks the same on both LPs in mobile though Shane... .

Maybe something to do with the way the phone number is rendering on mobile? I'm tracking no calls at all. 

I think it's something to do with the LP. The campaign and all settings look good, the page is just not converting at all. It's very weird. 

It was off to a good start, and most botox campaigns do well. Keep us in the loop . 

Botox is a bit of a bigger problem right now. Hard to explain in text. I'm working on something to resolve. 

I believe the pop up is playing a role in that. Your thoughts?

However, the Botox campaign is costing almost 5 times as much for conversion. And there are 12 more conversions for Dermal as opposed to Botox

Shane

whitney.zelig@gmail.com

 
I am seeing that the Dermal fillers campaign on Google ads is performing well.  

Noted, thanks for the update! Keep being awesome. 

The account is under Chris Z other MCC.... I am keeping my eyes on it

Alyssa

 shane has it in his account i believe and he's warming them up with a general smart campaign

Did something happen with their Google Ads? I don't see them on the dashboard for some reason? 

That works. Just let me know!

Shane

 please wait to start smart campaign until I give the go ahead. Isaac has not performed the final trello checklist. 

WHat is their actual website so I can start a smart campaign? 

I am going to create an additional GMB page for Neda now to see if they allow me to use a phone number to verify... 

lol... okay... 

FALSE ALARM! they are opening March 7th- resume with everythibng

thank you Whitney

Shane

Hector

 this client cannot launch until April. they are having issues with permits

👍

I will create it and add you.. 

Hector

 I need GTM