Went ahead and changed to Laser Hair Removal since we have already secret shopped them for Coolsculpting before. 

Bello Corpo Med Sap - Secret Shopper Leads Test - Laser Hair Removal
Website - https://bellocorpomedspa.com/services/laser-hair-removal/
Confirm - https://bellocorpomedspa.com/c/laser-hair-removal/

Date: 1/09/20
Time: 10:36 AM
Name - Dayana Mendez
Email - dayana.p88_69@outlook.com
Phone - 781-383-5630

Message -  My husband and I would like info on laser hair removal. I need some for my legs, arms. He wants it for his back. 

Do you mean 1/08? LOL there's no way it's 10:36 am .. Unless you are writing from the future Hector  

My bad. It is an hour earlier. 9:36 AM. I try to keep the hour on EST time to make it easier to follow up. 
But remember, you are about 2 hours behind right? 

Let's fill out forms when they open to give them a chance lol moving forward. 

My bad. I thought they opened at 9:00 like most businesses. I see now that it is at 10 AM. 
Still, they need to be tested to see what happens when leads come in after hours or when they are not there as well. It can help us determine if they need adjustments in that area as well. 

Secret Shopper Leads Test Report Summary

Spa Response time: Phone call: Yes, 2 hrs, 7 minutes later.
Spa Response time: Text Message:  No Text Messages placed to the lead
Spa Response time: Voice Mail: Yes, voicemail left 2 hrs, 7 minutes later by unnamed person.
Spa Response time - Email: NONE!
Problems with form/button: NONE
Follow up Phone call: None so far.
Follow up Phone Email: None so far.
Follow up Phone Text: None so far.
Overall Summary of lead test: Requires Attention (Needs Improvement)

whitney.zelig@gmail.com , Chris please let me know if you want me to prepare a small report to send to the client. Thanks. 

hey Hector  so technically the call was 1 hour later ( after they opened) or two hours after they opened?

2 hours later. I go by the timestamp on the phone I use. 

This is a spa that I've had trouble with before. The staff hates me haha I scare them. 
Can you call back and see how they answer questions?

I am going to have the new team member Lisa listen to calls for the first few weeks, and then she will be able to do the secret shop completely. In the meantime, can you work with her to know which clients to secret shop while she does call rail report

You scare them? Lol.
I will prepare the questions and call them later today. 
Chris added another client he wanted Secret shop. Plus I am doing AOB now since they just opened. 
On the new person, can you introduce me to her - so I can go over the details as I did with Weed?
Thanks 

Yes let me know if you can join the meeting. 

We want to simplify the reports tremendously so I am having her take a very simple approach to it. All she needs to know is how to log in and make notes and some tips & tricks. 

Hector  let's secret shop them coolsculpting on Monday or tuesday whenever they are open please?

We just secret shopped them on the 10th. You want to do it again? 

Let's do another one for coolsculpting 

I was going to CALL them. But I will pause that and instead secret lead shop them again, then call them directly to see how they respond. Either Monday or Tuesday as you suggested. 
How does that sound?

5th Secret shop leads test for this client.
Bello Corpo - Secret Shopper Leads Test - Coolsculpting
Website - https://bellocorpomedspa.com/services/body-contouring/coolsculpting/
Confirm - https://bellocorpomedspa.com/c/coolsculpting/

Date: 1/21/20
Time: 2:05 PM 
Name - Aaron Michaels
Email - playa4thee1@yahoo.com
Phone - 339-444-4840

Message -  How you doing?
Looking to see if this cool sculpting thing can help me get some of my form on my abs back. 
Thanks.

what was the response time

Chris Here's their response time.

Spa Response time: Phone call: Yes - 5 hours & 15 mins. later.
Spa Response time: Text Message:  None.
Spa Response time: Voice Mail: Yes  - 5 hours & 15 mins. later.
Spa Response time - Email: None.
Problems with form/button: None.
Follow up Phone call: None.
Follow up Phone Email: None.
Follow up Phone Text: None.
Overall Summary of lead test: Requires Attention (Needs Improvement)
Summary: While the staff contacted the lead within 5 hours, they never sent them a text. Worse yet, there was never any email sent to the lead. Nor was there any type of follow up. 

Lisa  this is on you now. 
Chris and Whitney will let you know how they would like to proceed with this. 

whitney.zelig@gmail.com  
Good morning. 
I secret shopped this client 5 times in all. However, I do not think we ever sent them a report. 
Do you want to send them one to let them know about the areas they need to make adjustments on? If so, would you like me to create the report based on my findings? Or would you rather have Lisa handle it?

Hector I talked to the doc yesterday.

We good here.