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Bloom Health - CZ

https://bloom.health
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, MedstarIvy Santiago, Creative Project Manager at Medstar
From the list: Secret Shop

✔ Quarterly Secret Shop

Elizabeth R. added this on
Completed by Hannah
Assigned to
Elizabeth Ruffa Elizabeth R.
Due on
Notes

Quarterly Secret Shop Report to begin 9/12/23

Landing Page: https://bloom.health/hydrafacial/

Treatment: Hydrafacial

Comments & Events

Elizabeth Ruffa Elizabeth Ruffa
began 9/12
No one was notified
Elizabeth Ruffa Elizabeth Ruffa
Hi Hannah, Client Success Manager at Medstar Hannah - I performed a secret shop on Bloom. This will be the start of their quarterly shop rotation. There next shop is tentatively scheduled for 12/20/23.

This call was good, the only thing is I did not receive any phone calls from them and they are one of the clients who are not in the GHL so I can't confirm what they have documented, etc.

Please let me know if you need anything more from me on this shop. Thank you

EMAIL DRAFT:
Hi Team,
 
You've been secret shopped! Attached is the full report.  
 
We input a lead, commenced with text engagement & called the front desk inquiring about the Hydrafacial.  

Here is the recorded call: 
 
We received 2 texts and a welcome email from you after we input the lead. However, we did not receive any phone calls. Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week with a direct phone call.

We attempted to place a recorded call on 9/20 at 4:08pm EST but had to leave a voicemail. Our call was promptly returned at 4:12pm EST by a friendly, professional and knowledgable salesperson. She built excitement around the treatment and shared details on the monthly membership program. This is great!

We recommend scheduling a Front Desk Training so we can help set up a follow up process where you are calling leads 3x in the first week of receiving the lead. This will help with the overall customer acquisition of your business.

Hannah, Client Success Manager at Medstar TY. Sent!
No one was notified
Hannah, Client Success Manager at Medstar
Hannah completed this to-do.