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Boston Direct Health - www.bostondirecthealth.com - Judi

Website Design & Development • Digital Marketing Set Up Service *Client Success Manager: Vania
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarMichael, SEO +2 others
From the list: Digital Marketing Set Up

✔ Payment method issue - Google ads

Hector M. added this on
Completed by Hector M.
Due on
Notes
This client has a payment method issue - again - on their Google ads account. 
Please keep your eyes on it and make a direct payment in the next few days. 

$500.00 direct payment made on 9/9/23 - went through. 

Comments & Events

Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Judi Vallano, Medstar Judi  
We may need to contact this client directly. 
All 3 payments on file are giving me an unusual error and being declined.
This means that the client needs to contact the bank directly to figure out what is going on. 
I CCd you on an email to see what Chris would like to do. 
Notified 1 person
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Judi Vallano, Medstar Judi  
Did you ever follow up with this client?
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Judi Vallano, Medstar Judi Vallano
Hector Mota, Operations Manager at Medstar Hector yes I thought this was resolved. Is there still a payment issue?
Notified 1 person
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Judi Vallano, Medstar Judi
I sent you a follow email on this on October 10th which you never responded to.
Please follow up on these tasks and emails so we do not lose track of them. Especially
payment method issues on Google.

The issue is still on going. Their ads on Google ads are off!!! 

image.png 88.5 KB • Download
Notified 1 person
Judi Vallano, Medstar Judi Vallano
Hector Mota, Operations Manager at Medstar Hector  I was still transitioning the accounts over from Vania. I thought this was taken care of. I have contacted the client to update the payment method. Will let you know when they confirm it has been done, thank you.
Notified 1 person
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
I already took care of this.. responded on Click up.
Payments are going through now. 
Notified 1 person
Hector Mota, Operations Manager at Medstar
Hector Mota completed this to-do.