Shane

 we had to turn this campaign off. I am tasking out new ad copy to replace this. Thanks!

I am putting this in the escalations channel as well, but there is a missing link on this ad for Boulder Valley

This got solved. thanks!

You mean get a new CC Ivonne?
She did. I just followed up with her again to see what is going on

Chris is working on this.

Hector

 did Jenna call the client and get a new email?

I have notified Chris,... 

Shane

please take note. I tried to make direct payments  and they failed as well. We need a payment method. 

This client's Facebook account has been disabled due to a payment issue. 

We are all set and moving fwd now... 

Yup, dropping now

Shane

Hector

Alyssa

 - ad copy approved yesterday 

Alyssa

 I'm just about to check to see if ad copy is ready to go. If it is, then I can drop to Shane meow

Hector

Nicol

the campaign tasks are set up and ready to go to push these to go live, please reassign to Shane if everything looks good. AD checklist was done last week. A2P verification went through last week also. 

This account has been running a smart campaign since 9/6 - Do they want to run any real campaigns? 

Thank you

Shane

and

Hector

 

Correct

Shane do you concur with that assestment?

we generally need to wait 2 weeks. This only ran for a 2 days the most I think so by 23rd it should be good to go. 

Hi

Shane

- since we had to restart the Smart Campaign - by when can we now get our Google campaigns up? 

I will

Shane

Hector

 client said they successfully updated payment method. Can you please restart smart campaign?

👍

We do not have sufficient permission to add another form of payment method.
Two, the CC on the account is CLOSED..
I have let Nicol know to notify the client.. 

Google Ads is not running - payment method has been declined. 

About the ADs going live process- I often assign Hector the AD checklist to get things over to Shane at the same time things are being audited in case of any backlog for Shane to make them live. We are adding a more careful process to our protocol to be sure correct client info is on pages before the audit is assigned since sometimes we use templates. 

In cases where verification is taking longer than ads are ready to go live. Please instruct the client to use the leadsheet and still have front desk training using that. Then a follow-up training can happen once GHL is verified. We can put a temporary toll-free number until things get verified. 

If it gets verified before audit then I will be sure the tracking number gets posted on the website. Otherwise, I will hold off and keep tabs on the tracking sheet until I see it has been verified. Once it is verified I will get it updated on the website and over to Hector/Shane for ad tracking. I will also notify you of the update.

Nicol

that timeline sounds about right. Let Isaac know in the A2P slack channel once biz info has been verified. 

I took care of it.. started it myself...

I do not want to create it myself since this client already had ads running before.

I have already tagged Shane... twice.. I have let him know that we need this ASAP... 

Hector

 can you please notify when the smart campaign is up, if you get the chance? 

Alyssa

Isaac

Hi! This client is on a fast track now. We might be at this timeline:

next week 28-1st, finish microsite
week of labor day 9/4-9/8 - site in audit, send out front desk training. GHL ready.
week of 9/11 - get ad copy and drop all ads to Shane. Go live. Medstar app must be ready and team training this week. 

This is all web-dev dependant but I want us to be ready w/ their GHL and a2P registration (which I have followed up on getting the info for today) if everything goes to plan as above. 

Thank you!