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Classic Dental Arts

https://www.classicdentalarts.com - Digital Marketing Monthly Management Service, Website Treatment page Optimization,
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarVania J, MedstarSelena Vujatov, Medstar
From the list: Front Desk Support

✔ Secret Shop/ Call Rail Report

Hector M. added this on
Completed by whitney.zelig@gmail.com
Assigned to
Hector Mota, Operations Manager at Medstar Hector M.
Notes
Let's secret shop them next week to see what happens. 

Comments & Events

Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Classic Dental Arts - Secret Shopper Leads Test
Website - https://www.classicdentalarts.com/invisalign/
Confirm - https://www.classicdentalarts.com/c/invisalign/

Date: 09/08/20
Time: 10:27 AM EST -
Name - Arthur McCain
Email - Mrp.990123@gmail.com
Phone - (201) 701-0256

Message - I have an overbite and some crooked teeth I may need help with. Willing to give this a try to see if is for me.

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Lead confirmed to have gone through on their lead sheet.
image.png 308 KB • Download
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Chris Zelig, Medstar Chris   and whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com   here are the final results of the second secret shopper for Classic Dental Arts.

Classic Dental Arts - Secret Shopper Leads Test Report Summary


Overall Analysis: Requires  immediate attention, No Contact!

Spa Response time: Phone call: None.
Spa Response time: Voicemail: None.
Spa Response time: Text Message: None.
Spa Response time - Email: None.
Problems with form/button: None

Follow up Phone call: None thus far.
Follow up Phone Email: None.
Follow up Phone Text: None so far.

Areas that need improvement : The team of Classic Dental arts needs immediate training on contacting potential leads.

Summary: There was no kind of contact of any kind from anyone at the offices of Classic Dental Arts. No calls, no text messages. Not even an email was sent to the lead even though the form was filled out online 2 days ago. 
We highly recommend Desk training for the staff on how to handle and contact potential leads. 
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Chris, I will be sending you this mini report via email to fwd to the client. 
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com  
It looks like Chris erased it on the 10th. 
Do they have access to the lead sheet?
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whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com
oh okay gotcha.


we need more leads on this campaign, can you check in with shane?
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
This is still a new campaign, barely 2 weeks old I believe. 
I will ask him, but that may be what he will say. 
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whitney.zelig@gmail.com, Medstar
whitney.zelig@gmail.com completed this to-do.
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
I thought we were going to secret shop them again?
I will open a new task then to see. 
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