✔ Issue with correct phone number
Completed by Hector M.
- Assigned to
-
Hector M.
- Notes
-
Ivonne
Alyssa
whitney.zelig@gmail.com
Vania
Good morning.
Shane is asking about this client's correct phone number...
He says he has
Call Extension is (339) 201-9868Client Landing Page is : (339) 217-3861
Did you or Alyssa add a GHL tracking number to this client?
I tried to find what the correct phone number for them is but on their spreadsheet, onboarding team has the following:
MAIN PHONE NUMBER | gentle dental weymouth 781-337-3300 | weymouth smiles 781-331-2442
To complicate matters further, their main site https://comfortdentalma.com/comfort-dental-locations/ says
Comfort Dental Weymouth
339) 201-9868
Comfort Dental East Weymouth
(978) 295-2949
However, their Ads LP has this number - (339) 217-3861
https://go.comfortdentalma.com/dental-implants/
So what is the phone number for this client?
The forwarding number is (339) 201-9868. I don't know where those 781 area code phone numbers are from....
Thanks team!
I have been doing the GHL Update Tracking now since APRIL... I have a spreadsheet I created back then after a meeting with Chris on transitioning clients from What converts and Callrail to GHL.
This list - I work on clients - at least 3 each week since I do not want to overwhelm Shane and Isaac.
We have been doing this successfully for months.
Now the past few weeks, the process has been bypassed over and over again and has thrown this list - my work - our work - into turmoil...
I keep meticulous records of all GHL phone numbers, dates and so on. So that way, when there's an issue, I can go back and find it.
I have no record of this GHL tracking number. Neither does Shane. None of us were notified.
Can we PLEASE stop doing GHL tracking updates without notifying me? If not, then you guys can take over the task and list.
It was not made clear who normally did that nor who should have been. I am delegating the task to myself now because I understand it is a big concern and want to help avoid this.
I know you are only trying to help move projects forward. However, I am the operations manager and it falls on me each time there's an issue. More so when it relates to ads, conversion and so on. I also have to make sure things are followed in a certain way to avoid this kind of problem.
This one is major because it causes conversion tracking issues for me and Shane. Not to mention lost of leads, etc.
Anything - any tasks - that have to do with changes to websites for clients running ads, I should be privy to. Especially the phone number changed.
In any event, I am going to follow up on the Set up GHL Tracking for client task.