Comfort Dental MA - www.comfortdentalma.com - VJ

Digital Marketing Set Up * Digital Marketing Monthly Management Service

Issue with correct phone number

Assigned to
Hector Mota, Operations Manager at Medstar Hector M.
Notes
Ivonne Ackerman, Medstar Ivonne Alyssa Workman, Medstar Alyssa whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com Vania J, Medstar Vania  
Good morning. 
Shane is asking about this client's correct phone number... 
He says he has 
Call Extension is (339) 201-9868 
Client Landing Page is : (339) 217-3861

Did you or Alyssa add a GHL tracking number to this client?
I tried to find what the correct phone number for them is but on their spreadsheet, onboarding team has the following:
MAIN PHONE NUMBER  | gentle dental weymouth 781-337-3300 | weymouth smiles 781-331-2442

To complicate matters further, their main site https://comfortdentalma.com/comfort-dental-locations/ says
Comfort Dental Weymouth
339) 201-9868
Comfort Dental East Weymouth
(978) 295-2949

However, their Ads LP has this number - (339) 217-3861
https://go.comfortdentalma.com/dental-implants/
So what is the phone number for this client?

Comments & Events

Alyssa Workman, Medstar
The LP phone number is correct. (339) 217-3861 is the GHL tracking and should remain, please let Shane know and notate where needed. Will continue to let you know going forward of this implementation. Since this has been a new part of the operations and this website was completed before we started implementing this Hector Mota, Operations Manager at Medstar Hector it appears the message was not relayed once the GHL number went up.

The forwarding number is (339) 201-9868. I don't know where those 781 area code phone numbers are from.... Vania J, Medstar Vania will need to chime in since she posted the onboarding notes regarding those phone numbers. 

Thanks team!
Hector Mota, Operations Manager at Medstar
Alyssa Workman, Medstar Alyssa  
I have been doing the GHL Update Tracking now since APRIL... I have a spreadsheet I created back then after a meeting with Chris on transitioning clients from What converts and Callrail to GHL. 
This list - I work on clients - at least 3 each week since I do not want to overwhelm Shane and Isaac. 
We have been doing this successfully for months. 
Now the past few weeks, the process has been bypassed over and over again and has thrown this list - my work - our work - into turmoil...

I keep meticulous records of all GHL phone numbers, dates and so on. So that way, when there's an issue, I can go back and find it. 

I have no record of this GHL tracking number. Neither does Shane. None of us were notified. 

Can we PLEASE stop doing GHL tracking updates without notifying me? If not, then you guys can take over the task and list. 
Alyssa Workman, Medstar
Hector Mota, Operations Manager at Medstar Hector I get it and as mentioned earlier this week when this came up on another site, I will be sure to relay the GHL phone number to you in the appropriate task to prevent this from continuing. 

It was not made clear who normally did that nor who should have been. I am delegating the task to myself now because I understand it is a big concern and want to help avoid this.
Hector Mota, Operations Manager at Medstar
Alyssa, good morning. 
I know you are only trying to help move projects forward. However, I am the operations manager and it falls on me each time there's an issue. More so when it relates to ads, conversion and so on. I also have to make sure things are followed in a certain way to avoid this kind of problem. 
This one is major because it causes conversion tracking issues for me and Shane. Not to mention lost of leads, etc. 

Anything - any tasks - that have to do with changes to websites for clients running ads, I should be privy to. Especially the phone number changed. 

In any event, I am going to follow up on the Set up GHL Tracking for client task. 

Alyssa Workman, Medstar I understand 💯
Ivonne Ackerman, Medstar
Alyssa Workman, Medstar Alyssa Hector Mota, Operations Manager at Medstar Hector  I don't know how this happened, but it was probably my fault. I don't know how we set it up. But we'll be sure to notify Hector every time we place the GHL on a client website.
Alyssa Workman, Medstar
It was an unfortunate communication gap. Thankfully it has been identified and we know the solution so we can prevent it from happening again. 
Ivonne Ackerman, Medstar Correct. Thanku!
Hector Mota, Operations Manager at Medstar
Hector Mota completed this to-do.