From the list: Cellular Intelligence - CIMEDSPA.com

✔ Secret Shop CI Med on Emsculpt

Hector M. added this on Sep 14, 2020
Completed Oct 28, 2020 by Hector M.

Assigned to: Hector M.
Notes: Please secret shop CI Medspa on Emsculpt.

Comments & Events

Chris Zelig

Hey bud, can you do this today please

Sep 14, 2020 at 8:41 PM Notified 2 people

Hector Mota, Operations Manager

I already created a task..
I am on it now....
Secret Shop CI Med on Emsculpt - Cellular Intelligence - cimedspa.com

Sep 14, 2020 at 8:42 PM Notified 2 people

Hector Mota completed this to-do.

Sep 14, 2020 at 8:53 PM

Hector Mota re-opened this to-do.

Sep 14, 2020 at 8:53 PM

Hector Mota, Operations Manager

CIME SPa - Secret Shopper Leads Test
Website - https://www.cimedspa.com/emsculpt-chicago/
Confirm - https://www.cimedspa.com/c/emsculpt/

Date: 09/14/20
Time: 4:44 PM EST -
Name - Denise Murphy
Email - ladyme901@gmail.com
Phone - 571-431-1221

Message - I saw an ad and I believe this can help me create some abs muscles.
When can I come in for a consultation?

Sep 14, 2020 at 8:54 PM Notified 2 people

Hector Mota, Operations Manager

Lead is showing up on leadsheet.

image.png 330 KB • Download

Sep 14, 2020 at 8:55 PM Notified 2 people

Hector Mota, Operations Manager

Secret Shop Mini Report

Chris

and

whitney.zelig@gmail.com

here are the final results of the secret shopper for CIMEDSSPA

CIMED SPA - Secret Shopper Leads Test Report Summary

Overall Analysis: Requires some attention, Needs improvement

Spa Response time: Phone call: Yes, 27 minutes later.
Spa Response time: Voicemail: Yes, 27 minutes later.
Spa Response time: Text Message: None.
Spa Response time - Email: Yes, 25 minutes later.
Problems with form/button: None

Follow up Phone call: None thus far.
Follow up Phone Email: None.
Follow up Phone Text: None so far.

Areas that need improvement = Only one direct call. But no text, or follow up phone calls or any other type of follow ups.

Summary: The overall response time to the secret shopper leads test from the staff at CIMED Spa requires some attention. They did call the lead 27 minutes later, left a voice mail and sent a confirmation email. However, there were no text messages or follow up calls done with the lead. Nor were there any other forms of follow ups done.

Sep 30, 2020 at 9:29 PM Notified 2 people

Hector Mota, Operations Manager

Chris

and

whitney.zelig@gmail.com

,
Don't we need to send out the reports to Concierge on both of their Secret shops test results?
We have done one for each of them.
Please let me know so I can prepare them..
Thanks.

Oct 14, 2020 at 2:06 PM Notified 2 people

Chris Zelig

Yes send them to me.

Oct 27, 2020 at 5:16 AM Notified 2 people

Hector Mota, Operations Manager

Chris

and

whitney.zelig@gmail.com

I wrote two separate reports. One for Concierge on Coolsculpting
and one on CIMED Spa on Emsulpt.
I am sending them to you now..
Overall, CIMEDSPA did much better than Concierge. However, they can both use Whitney's front desk expertise and instructions.

Oct 28, 2020 at 9:03 PM Notified 2 people

Hector Mota completed this to-do.

Oct 28, 2020 at 9:03 PM