Elizabeth  I saw your comment on the other page and just wanted to let you know that it looks like you were assigned a secret shop for Botox and Breast Augmentation so it's ok that you have the Botox report. 

Brittany  okay this makes me feel better. Chris asked me to email him the botox report which I just did and still do the breast aug shop as well. (that ones in progress)

Hector - I emailed Chris the botox report and email draft but just to have it here as well. Can you confirm if this botox shop was sent to the client so I can close out this task? Thanks!

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EMAIL DRAFT:

Hi Team,
 
You've been secret shopped! Attached is the full report.

We input a lead, commenced with text engagement & called the front desk inquiring about Botox.

Here is the recorded call:
https://drive.google.com/file/d/1248sqLBuxxLyMca7Z3-Poexx9zFgucxY/view?usp=sharing

We received 2 texts and a welcome email from you after we input the lead. Unfortunately, we did not receive any phone calls from you. Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week with a direct phone call.

The salesperson that answered our call was friendly, professional and knowledgeable. However when asked about pricing we recommend quoting the cost of the lowest priced applicator and then mentioning that an accurate price will be given during their complimentary consultation.

We recommend scheduling a Front Desk Training so we can help set up a plan where you are contacting leads with direct phone calls. It will help with the overall customer acquisition of your business.

Please schedule a call here: https://calendly.com/emily-clientmtg/front-desk-training

Concierge Med Spa Botox Secret Shop (4).pdf 990 KB • Download

Good morning Elizabeth. 
Nice work as always. 
I am not seeing that it has in Chris inbox. Under what subject line did you send this email to him? 
Please let me know so I can check if it was sent out because I am not finding it. 
Thank you. 

Hi Hector  

from: Elizabeth Ruffa <elizabeth@medstarmedia.com>

to: Chris Zelig <chris@medstarmedia.com>

date: Sep 8, 2023, 11:34 AM

subject: Concierge Secret Shop on Botox

Thank you Elizabeth. That was very helpful.

I am seeing that Chris sent it out to them. 
You can go ahead and do the honors of closing out this task when you get a 
chance. 
Nice work!