Concierge - Secret Shopper Leads Test
Website -  https://www.conciergemedspa.com/coolsculpting/
Confirm - https://www.conciergemedspa.com/c/coolsculpting/

Date: 09/14/20
Time:  5:05 PM EST - 
Name - Joseph T. Young
Email - forever.young.99@mail.com
Phone - 484-296-3731 

Message - Me and the wife work out regularly. However, we both have small pockets of stubborn 
fat in some areas. Heard from a friend and research that this may do the trick since we do not want surgery. Please contact me to set something up. 

Lead is showing on sheet. 

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Secret Shop Mini Report

Chris   and whitney.zelig@gmail.com   here are the final results of the secret shopper for Concierge

Overall Analysis: No Calls, Requires Attention.

Spa Response time: Phone call: None.
Spa Response time: Voicemail: None.
Spa Response time: Text Message: Yes, 25 minutes later.
Spa Response time - Email: Yes, 20 minutes later.
Problems with form/button: None

Follow up Phone call: None thus far.
Follow up Phone Email: Yes - 9/14/2020 at 5:29 PM
Follow up Phone Text: None so far.

Areas that need improvement = No direct call. Text was sent to the lead along with an email. 

Summary: The overall response time to the secret shopper leads test from the staff at Concierge requires immediate attention. They did not bother to call the lead directly at any time. On the positive side, they sent a text 25 minutes later. In addition, a welcome email was sent out. Also a follow up email. But there were no follow up text messages or follow up calls done with the lead. 

Team, please let me know if you are going to send this report to the client. In the meantime, I am closing this out. 
Thanks.