Secret Shopping Phase 1 begun.

Concierge Med Spa - Secret Shopper Leads & Calls Report

Website - https://www.conciergemedspa.com/coolsculpting/
Confirm - https://www.conciergemedspa.com/c/coolsculpting/

Date: 06/17/20
Time: 10:20 AM EST
Name - Johnny Banks
Email - Jwp_99_01@mail.com
Phone - 331-303-4750

Message - looking to see if I cold sculpting can help me get rid of fat deposits in some parts of my body. 
Thank you.

cold sculpting lol

lol. I have to make it sound real. As if I am just a regular person who doesn't know much about CS... 

Hector  Hey brother let’s do this again Tuesday morning at at 11 Eastern

I have added an alarm for me to take care of this tomorrow. 

2nd time - 
Concierge - Secret Shopper Leads & Calls Report
Website - https://www.conciergemedspa.com/coolsculpting/
Confirm - https://www.conciergemedspa.com/c/coolsculpting/

Date: 06/25/20
Time: 3:52 PM EST (3 PM CDT time)
Name - Jeremy Peters
Email - Mrp.990123@gmail.com 
Phone - 630-396-7990

Message - Very worried about all the pounds I put on after the virus inactivity.  Require assistance with my belly fat. 
When can I come in for a consult?

Chris and whitney.zelig@gmail.com here's the gist of the secret shopper for Concierge.

Concierge - Secret Shopper Leads Test Report Summary

Overall Analysis: Requires immediate attention, Needs improvement

Spa Response time: Phone call: No call.

Spa Response time: Voicemail: None.
Spa Response time: Text Message:  None.

Spa Response time - Email: Yes, email received 2 hours, 39 minutes later.
Problems with form/button: None

Follow up Phone call: None thus far.
Follow up Phone Email: None.
Follow up Phone Text: None so far.
Overall Summary of lead test: Requires Immediate Attention (Needs Improvement)
Areas that need improvement = No phone calls, no text, no follow up phone calls or any other type of follow ups. 

Summary: The overall response time to the secret shopper leads test from the staff at Concierge requires immediate attention. The only form of contact from the staff to the lead was an email. There no direct phone calls or text messages
In addition, there were no follow up phone calls, text, voice mails or emails sent to the lead. 

I also noticed a spelling error on the messaging of their automated email.
Check out the image. We will need to contact them to make them aware of this grammatical error.
They have YUR - instead of Your

concierge error.png 232 KB • Download

lol YUR
Chris would you like to talk to laura or would you like me to call her?

Yur call. 

Chris  please sell her an automated email while you're at it

Hector Hey brother let’s do this again Tuesday morning at at 11 Eastern

I will add an alarm and reminder for tomorrow. 

Here we go... 

Concierge - Secret Shopper Leads & Calls Report
Website - https://www.conciergemedspa.com/coolsculpting/
Confirm - https://www.conciergemedspa.com/c/coolsculpting/

Date: 07/14/20
Time: 11:30 AM EST
Name - Amanda Jackson
Email - babyXioG25@gmail.com
Phone - 331-305-5263

Message - Hello. 
I am a school teacher who has been stuck at home due to the virus. Now I have put on about 20 pounds (me crying) and I am going crazy.  A friend suggested Cold sculpting. 
Can I set up an appointment soon?
Thank you so much. 

Chris and whitney.zelig@gmail.com here are the final results of the second secret shopper for Concierge.

Concierge - Secret Shopper Leads Test Report Summary

Overall Analysis: Requires  attention, Needs improvement

Spa Response time: Phone call: Yes, 36 minutes later. 

Spa Response time: Voicemail: Yes, 36 minutes later. 

Spa Response time: Text Message:  None.

Spa Response time - Email: None.
Problems with form/button: None

Follow up Phone call: None thus far.
Follow up Phone Email: None.
Follow up Phone Text: None so far.
Overall Summary of lead test: Requires Attention. Could use some improvement)
Areas that need improvement = Only one direct call. But no text, no emails, no follow up phone calls or any other type of follow ups. 

Summary: The overall response time to the secret shopper leads test from the staff at Concierge requires immediate attention. While they did call the lead 36 minutes later and left a voice mail, that was it. There were no emails, no text messages or follow up calls done with the lead. 

Nice work man 

Thank you. 
So you guys will contact client about this?
I am going to close this task now. 
Please let me know if you want to send them a report of what transpired. 
Thanks.