Concierge - Secret Shopper Leads Test
Website - https://www.conciergemedspa.com/coolsculpting/
Confirm - https://www.conciergemedspa.com/c/coolsculpting/

Date: 11/03/20
Time:  10:15 AM EST
Name - Lorraine Mahoney
Email - looks.wow23.4eva@gmail.com
Phone -  321-234-7641
Any location

Message - Saw an ad about this and wanted to find out more. I have some serious stubborn fat that I need to get rid of.

Verified lead on sheet below. 

image.png 340 KB • Download

Chris   and whitney.zelig@gmail.com   here are the final results of the secret shopper for Concierge Medspa  

Service tested: Coolsculpting

Overall Analysis: Limited response, requires some adjustments.

Spa Response time: Phone Call: Yes, 1 hour, 53 minutes later
Spa Response time: Voice Mail:  Yes, 1 hour, 53 minutes late
Spa Response time: Text Message: None.
Spa Response time - Email: Yes, 1 hour 56 minutes later.
Problems with form/button: None

Follow up Phone call: None thus far.
Follow up Phone Email: None
Follow up Phone Text: None thus far.

Areas that need improvement: Only one direct call and it was almost 2 hours later. Also one email. But no text and no follow up phone calls or any other type of follow ups.

Summary: The overall response time to the secret shopper leads test from the staff at Concierge requires immediate attention. While they did call the lead, it was done 1 hour and 53 minutes later and left a voice mail.  However, there were no text messages ever sent to the lead. Moreover, no types of follow up calls nor any typed done with the lead. 


Please let me know if you want me to prepare the full report to send to the client. 

i thought we had high level set up for this client, no?

Maybe we set it up after?
This was done back on 11/03 Whitney...