Contour Medspa - www.contourmedspa.org - Judi

Team Jonnamae & Charme. This is for a client who already has a website we can use that we just need to optimize.

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Hector M.
Thanks Ivonne. I saw it.. I have updated my notes, other sheets.. 
Ivonne A.
Hector Mota Hector
 I sent you an email
Hector M.
I have Contour Room as no longer a client... I do not have this one yet Ivonne. 
Shane Q.
Ivonne Ackerman Ivonne
 They were still running our campaign. I removed the pixel from their account. 
Ivonne A.
No
Shane Quast Shane
Hector Mota Hector
 they are not a client anymore
Shane Q.
Ivonne Ackerman Ivonne
Hector Mota Hector
 should this client still be running Meta? They have a campaign active but we no longer have access to their page. 
Ivonne A.
We don't know if Contour Medspa will continue running ads. I'll update the team soon.
Hector M.
I will let Chris know.. maybe he knows why
Shane Q.
Hector Mota Hector
 Botox and CS were paused by him on 1/18
Hector M.
Do you mean the MS | Laser Facial - (Conversions) ???
Hector M.

still on... Which campaigns where you referring to?
Shane Q.
Ivonne Ackerman Ivonne
Hector Mota Hector
Joe paused the campaigns again. 
Ivonne A.
Judi Vallano Judi
please check in with Joe.
Hector M.
Ivonne, any update on why they paused it?
Ivonne A.
I'm asking the client. 
Shane Q.
Hector Mota Hector
 Now Joe mattingly has paused the Laser Facials campaign on Meta. Any idea what is going on here? 
Hector M.
Hector M.
GTM is now back added to the site Shane... 
Shane Q.
👍
Hector M.
 I will task out Isaac to add it back on
Hector M.
I have restored the WP engine hosting and the website is back up and running. However, I am not seeing the GTM on the site or in the code.... 
Hector M.
I am checking further and preparing an email for you the team... 
Hector M.
Shane Quast Shane
Ivonne Ackerman Ivonne
I am seeing that the https://contourmedspa.org site is 404.. that is due to their WP engine payment issue... 
Hector M.
I will Check and see what I find out Shane.. allow me a moment..
Shane Q.
Hector Mota Hector
 It looks like GTM was removed from our landing pages so conversion tracking is now broken. 
Ivonne A.
correct
Hector M.
My note ----- Contour Medspa- Not Running any ads on Google - 10/23/23
Hector M.
Isaac to the rescue.. Jessica to the rescue.. 
Thank you both... 
Jessica M.
Thank you!!
Isaac K.
Thank you
Isaac K.
Jessica Marino Jessica
- Looks good.
Jessica M.
Should all be fixed --
Isaac Klausnser Isaac
 can you double check? Looks good on my end but just to be sure. TY team!
Jessica M.
I will reach out-- thanks Alyssa
Shane Q.
I noticed this last night as well. 
Alyssa W.
Jessica Marino Jessica
do you mind reaching out about this, please? CC Isaac,
Vania J Vania
, and myself. Or provide me with the best point of contact and I can email. Thank you! 
Isaac K.
Below are the dns records that needs to be added.
Cname : wp.wpenginepowered.com
A: 141.193.213.10
A: 141.193.213.11
Isaac K.
Please ask the client to either provide us the access to point the domain back on their own end.
Isaac K.
Alyssa Workman Alyssa
Jessica Marino Jessica
- It's down because the domain is not pointed to their server on wpengine. I checked in the sheet and we don't have dns access to this domain to point it back.
Alyssa W.
Isaac Klausnser Isaac
something seems down with the server, probably IP or DNS related. None of the website is accessible. I’ll check what I can on my end.
Jessica M.
Jessica M.
hey there, guys, I noticed when trying to navigate to their site via the lead sheet, it gave me a weird error and then took me here. What can we do to fix this?
Hector M.
Also, Isaac is correct in that they have a spam filter already. I am not seeing the average spam which is bogus emails, comments and links to other sites. None of that is coming up on my search. 
Hector M.
I am not seeing that lead on the leadsheet. 
Hector M.
Vania J Vania
 Jenny good morning. 
Vania J.
I know one was named Sub and phone was 6581537066
Isaac K.
Isaac K.
Vania J Vania
- They already have the basic spam filter set up on their website. Before I go ahead and increase it further. Can you please ask them to point out a few of the leads that are spam in their leadsheet? This way I would be better understand what kind of spam filter we should increase further.
Vania J.
Isaac Klausnser Isaac
 can you tighten up the spam filters? They are getting a lot of spam in their leads. Thanks!
Shane Q.
We just have to tighten up the geo-targeting and improve the LP. 
whitney.zelig@gmail.com
i dont know what to do
Shane Q.
it's just an arms race. If you update this client to 60% off, their ads will get clicked more than all of our clients in this market that are at 50%. Then they'll be upset and we'll have to raise them to 60% to compete, then we'll be right back where we started. 
whitney.zelig@gmail.com
I am wondering if our offer isn't strong enough. 
Shane Q.
No, keywords are keywords. We can't decide that one client should get preferential treatment on a good keyword vs another. The only appropriate solution would be to tighten up the geographic radius a bit, but we have some clients that are literally across the street from one another. 
Hector M.
If the CPC is being driven up in part because the campaigns are identical, then we should change them. That would make competing against the other a lesser problem. 
Do you concur Shane?
Chris Z. Anything we can do about this? I still see us competing against ourselves better than any other option there is available.
Shane Q.
We're killing ourselves in several markets. The campaigns are identical so, in theory, they will just drive up the CPC indefinitely 
Vania J.
valid point. There's also Will 
whitney.zelig@gmail.com
are we just competing with ourselves in this market?
Shane Q.
Tons of issues getting creative approved. CPA on Google is terrible too.  Either the market is saturated or it's their LP
whitney.zelig@gmail.com
hi
Shane Quast Shane
 high cost per lead on FB for CS- any insight?
Shane Q.
Still working on it
Shane Q.
These are Facebook
whitney.zelig@gmail.com
Hey
Shane Quast Shane
 are these ads on google resolved? 
Vania J.
Vania J.
Hi I'm sure you're already aware
Shane Quast Shane
 but the client forwarded me this and I'm just passing it along. 
Shane Q.
Conversion tracking was broken 
whitney.zelig@gmail.com
Shane Quast Shane
 
whitney.zelig@gmail.com
I am not seeing any google leads in the lead sheet. This looks really bad what is going on guys?
Shane Q.
I already fixed it. It was using /thank-you and it looks like it changed to /c/
Hector M.
I tested the zaps, all working... the pop ups... all working.. side forms... working.. only thing I found is that the timestamp is not showing up on the side form lead.. that may be why... I am instructing Isaac to fix now. 
whitney.zelig@gmail.com
Hector Mota Hector
 can you please test?
Hector M.
Cost per C was very high last week. 
Hector M.
Their confirmation page looks fine...
Shane Q.
It was. Did they change their confirmation page on the form submission? 
whitney.zelig@gmail.com
Conversion tracking broken
Shane Quast Shane
 ?
Shane Q.
👍
Vania J.
ok thanks! I saw that on yourr email reply to Whitney
Shane Q.
Happens pretty much every day. I'll appeal then have feedback if we need to change anything
Vania J.
Hi, the client just sent me an email saying his FB ad video creatives weren't approved. 
Hector M.
Shane, Isaac that client will need to remove this widget on their IG feed. I have asked Whitney or Vania to contact them to see. 
Shane Q.
👍
Hector M.
Okay Shane, I will create a task for Isaac now to see if we can get this fixed. 
Thanks
Shane Q.
The ads are disapproved due to the #prp hashtags showing up in the Instagram widget they have running on the bottom of the dermal filler page (https://contourmedspa.org/services/injectable-dermal-fillers)If you "view-source" that page by hitting Ctrl+U and search for PRP you will see it pop up.Until this is removed I can't get ads approved.
Hector M.
Good morning Isaac 
The user name on the sheet was - Admin.
I have updated it so thanks for letting me know
Isaac K.
password: Letmein123#@!
Isaac K.
username: wpengine
Isaac K.
I used the below ones to get in
Isaac K.
Hector Mota Hector
- I don't recall changing the credentials on my end.
Isaac K.
Isaac K.
The "View All Services" button on the "All services" page is also blank.
Isaac K.
Due to this links to the services pages are not visible on mobile version of the website.
Isaac K.
Also while working on the above. I noticed the mobile menu on this website doesn't go to the second child level.
Isaac K.
Also since the old pages were built using the "all services" custom post type and our team used "pages" type for the new pages. On the new pages, I couldn't keep the URLs the same. So instead I create 301 from the old URLs to the new URLs.
Isaac K.
whitney.zelig@gmail.com whitney.zelig@gmail.com
- I copied the seo meta data from the old page on the new website
Isaac K.
Shane Quast Shane
- I have now made the new pages LIVE. Please check on your end now.
Hector M.
Okay so I am trying to log into their site but the admin-wp login on the sheet is not working.
Team
Isaac Klausnser Isaac
Selena Vujatov Selena
Gerlie Hazel Isubal Gerlie
and
Kristabel Kristabel
 please try to keep these logins accurate for times such as these. Can one of you please provide me with the right login credentials?
Hector M.
I was wondering what happened because I tested the other LPS and the side forms... 
Let me see if I can help Whitney
whitney.zelig@gmail.com
if anyone is online to help us out with this ASAP
Jonnamae Jumawan Jonnamae
Charmae Arcayan Charmae
Selena Vujatov Selena
Kristabel Kristabel
or
Isaac Klausnser Isaac
 make sure everything looks okay on SEO backend too
whitney.zelig@gmail.com
It should be the URLs that are on the menu, please put old pages in drafts
whitney.zelig@gmail.com
Jonnamae Jumawan Jonnamae
Charmae Arcayan Charmae
 can we make the new pages LIVE asap
whitney.zelig@gmail.com
oh boy thanks for pointing that out, the team hasnt made the pages "live yet" 
Shane Q.
The LP doesn't have a lead form on it, is this correct?