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From the list: Front Desk Support

✔ secret shop: endermologie

Vania J. added this on Jun 22, 2023
Completed Jul 12, 2023 by Ivonne A.

Assigned to: Elizabeth R.
Due on: Jun 26, 2023
Notes: Elizabeth can we please start this shop on Monday? Thanks!
https://contourroom.com/endermologie-cellulite-treatment/

Comments & Events

Elizabeth Ruffa

began 6/26

Jun 26, 2023 at 1:27 PM Notified 1 person

Elizabeth Ruffa

Jessica

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report.

We input a lead, commenced with text engagement & called the front desk inquiring about Endermologie.

Here is the recorded call:

https://drive.google.com/file/d/1EnAkwY3SPUHCD9B5CUQr08gSu7cqwWen/view?usp=sharing

We received 3 texts and a welcome email from you after we input the lead, however, we only received 1 phone call from you. A direct call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week.

The salesperson that we spoke to was friendly, professional, and knowledgeable. This is great!

We recommend that you schedule a Front Desk Training so we can help set up a plan for you to be contacting leads 3x in the first week with a direct call. It will help the overall customer acquisition of your business!

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk