Chris  
I went ahead and secret shopped them today to see what transpires. 

COR Medspa - Secret Shopper Leads & Calls Report
Website - https://www.cormedspa.com/coolsculpting-denville/
Confirm - https://www.cormedspa.com/c/coolsculpting/

Date: 07/13/20
Time: 10:37 AM EST
Name - Gary Milner
Email - Gee39.201@mail.com  
Phone - 516-252-6871

Message - Frustrated with fat that doesn't seem to go away. Girlfriend mentioned this may be the answer. Stomach area assistance. 

LOL i love hector's secret shop notes

Chris and whitney.zelig@gmail.com here's how COR Medspa staff performed on the secret shopper leads test.

COR Medspa - Secret Shopper Leads Test Report Summary

Overall Analysis: Very Good, Slight improvement

Spa Response time: Phone call: Yes, 1 hour 59 mins. later.

Spa Response time: Voicemail: Yes, 1 hour 59 mins. later.
Spa Response time: Text Message:  Yes, 2 hours 3 mins. later.

Spa Response time - Email: None.
Problems with form/button: None

Follow up Phone call: Yes, on 7/14/20 at 12:51 PM.
Follow up Phone Email: None.
Follow up Phone Text: Yes, from Kelly. On 7/14/20 at 12:51 PM.

Overall Summary of lead test: Very good response time and attention to lead.
Areas that need improvement = No emails sent. (Client should set up automated response emails) 

Summary: The overall response time to the secret shopper leads test from the staff at COR Medspa was almost excellent. They called the lead about 2 hours later. The staff - Kelly - also sent a text and left a nice voicemail. In addition, they did a follow up phone call, text and voicemail the next day. The only area that can be improved on is their lack of emails sent to the lead. 

They should set up an automated email response system to send out notifications to their leads.  
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These guys are on their job Whitney and Chris. 
Emailing the results to Chris, CCd Whitney. 

Nice man