CORESculpt ME - Secret Shopper Leads Test - Emsculpt

Website - https://coresculptme.com/emsculpt/
Confirm - https://coresculptme.com/c/emsculpt/

Date: 1/13/20
Time: 11:10 PM
Name - Marcus Rojas
Email - Mrp.990123@gmail.com 
Phone - 201-419-5198

Message -  My name is Marcus Rojas and I am really interested in this coresculpt emsculpt treatment. Can you please tell me more about it?  

Hector  - I have a call with them this week, What was the response time?

Chris, good morning.
This client staff handling of the Secret shopper lead requires a great deal of improvement.

Secret Shopper Leads Test Report Summary
Spa Response time: Phone call: Yes, 6 hours & 7 minutes later.
Spa Response time: Text Message:  None.
Spa Response time: Voice Mail: Yes, 6 hours & 7 minutes later.
Spa Response time - Email: None.
Problems with form/button: None
Follow up Phone call: None.
Follow up Phone Email: None.
Follow up Phone Text: None so far.
Overall Summary of lead test: Requires Attention (Needs Improvement)
Areas that need improvement = No text, no emails, no follow up phone calls or any other type of follow ups. 

Chris and whitney.zelig@gmail.com  
I am done with the Secret Shop leads test and phone call for this client. 
I am attaching my report here and I am also sending it to you both via email to fwd to the client. 

CoreSculpt Englewood - Secret Shopper Leads & Calls Report.docx 3.07 MB • Download

Lisa , you may want to take a look at this report and listen to the phone call as well. 

This is done! 

have we sent to client Hector  

I sent it to both you and Chris 11 days ago since Chris had a call with the client. I do not see any activity on the email so I am not sure if Chris ever fwd it client. 
What would you like me to do with it? Send it to them directly?

I believe Chris  talked to them about this

Thanks Whitney. 
I will try to confirm with him today to make sure client received the report. 

Yes they got report. We good 

Thanks for confirming.