Nicol whitney.zelig@gmail.com  - I began the lead just now. We're going to have to fast-track this one to have it done in time for the call. I can commence with text engagement tomorrow or Friday and place the recorded call Friday or first thing Monday. What time is your meeting? Or which would you prefer? 

Elizabeth  the meeting is quite early - 11 am MT

Thanks Nicol - I'll have the report & secret shop finished and sent over by end of the day Friday

Elizabeth  glad you can squeeze it in! I know it's fast tracked!

Hi Nicol whitney.zelig@gmail.com , here is the secret shop report & email draft you requested. Please let me know if you need anything else from me on this one. Thanks

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 

We input a lead, commenced with text engagement & called the front desk inquiring about CoolSculpting Elite. 

Here are the recorded calls: 

#1 https://drive.google.com/file/d/1LJRjKQp08WBbQoFFhELvuQO3WMlpTkWK/view?usp=sharing 

#2 

https://drive.google.com/file/d/1htFn5fqh_re3r9pk4g0UqJrIWEKFn1fr/view?usp=sharing  

You contacted us 2x by phone and 2x by text after we input a lead. You also answered all of our questions during text engagement. Great job! We do recommend contacting a lead 3x by both phone and text in the first week. 

The salesperson that answered our call was friendly, professional, and knowledgeable. However, when asked about pricing she did not answer in a recommended way. We recommend quoting the cost of the lowest-priced applicator and then mentioning that an accurate price can’t be given until they can be assessed during their complimentary consultation.

We recommend that you schedule a Front Desk Training so we can review strategic ways to answer leads questions about pricing. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

Elizabeth  thank you so much for pushing to get this done today!