Hi Ivonne -making sure you saw this. Thx

Elizabeth  yes plz. pick a service we typically do.

began on Emsculpt Neo 8/23

Hi Ivonne - here is the secret shop report & email draft. Please let me know if you need anything more from me on this one. Thank you!

EMAIL DRAFT:
Hi Team,

 

You've been secret shopped! Attached is the full report. 

 

We input a lead, commenced with text engagement & called the front desk inquiring about Emsculpt Neo.  

Here is the recorded call: 

https://drive.google.com/file/d/1pHoGu0wN-wiR4Qk3VO5o1krihRvnITOH/view?usp=sharing 

We received 3 texts and a welcome email from you after we input the lead. Unfortunately, we did not receive any phone calls from you. 

 

Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. Top-rated facilities generally reach out to a lead within minutes after receiving the lead, & they make at least 2 additional follow-up calls. We would love to help set up a plan for you to be contacting leads 3x in the first week with direct phone calls.

The salesperson that answered our call was friendly, professional and knowledgeable. We encourage requesting the caller’s contact information at the beginning of the call after introducing yourself. Overall, this was a great call! 

We recommend that you schedule a Front Desk Training so we can help set up a follow up protocol with contacting leads with direct phone calls. The conversion rates on leads contacted via a phone versus those who are not are almost 4 to 1.

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

PRIME MD _ Elite Sculpt MD- DR. ASHRUF Secret Shop Report.pdf 112 KB • Download