The Secret Shop test for this client has begun.

CRMC Aesthetics - Secret Shopper Leads & Calls Report
Website - https://crmc.mysculpt.net
Confirm - https://crmc.mysculpt.net/c/coolsculpting/

Date: 06/16/20
Time: 3:08 PM EST
Name - Frank Milner
Email - forever.young.99@mail.com 
Phone - 424-255-1946

Message - Hi, I am insterested in this cool freeze treatment. 
Having problems with my chest and love handles. 

hey Hector  they never called you back or anything?

Whitney, no, nothing at all. 
But... we may have a problem. 
I was just checking their lead sheet = https://docs.google.com/spreadsheets/d/1aQ9BeWjeDF3IibXI0PaX5jFZM21fVd7PQxc5WuHqL2k/edit#gid=0

and I am NOT seeing the lead I filled out yesterday. 
I also just tested the side form and I am not seeing that either. 
If that is true then that means they been losing a lot  of leads. 

oh boy let's audit this Hector  - see what emails are being notified

Chris

Hector let's get this resolved ASAP= also can we ask Isaac  for help on lead sheet

Isaac  pop up works- gravity forms do not. Please help.

This is the email notifications are supposed to go to = crmclaser@gmail.com
Isaac, can you let us know if the email notifications are working? 

whitney.zelig@gmail.com - Just tested with my email and they are working fine.

Test klausnerisaac gmail.com Gmail(1).png 33.7 KB • Download

I have updated the "FROM" address to "support@mysculpt.net" now to make sure notification email doesn't go to client's SPAM folder and should also not show "Phishing message" at top. I have also updated the "TO" address to "crmclaser@gmail.com" now. It was set to mediapong@gmail.com earlier.

I have now also connected all Gravity Forms on the website with leadsheet.
https://docs.google.com/spreadsheets/d/1aQ9BeWjeDF3IibXI0PaX5jFZM21fVd7PQxc5WuHqL2k/edit?usp=sharing

Isaac, thank you.
I have tested both pop ups and side form and it appears to be working perfectly now.

crmc lead test.png 245 KB • Download

Hector - Great. Thanks for confirming.

Hector  - Let’s secret shop them again on Tuesday about 10 AM Pacific time

Chris, yes, I was going to suggest that we do them all again to make sure there are no excuses for them. 
I will let you know how the second one goes. 

2nd Shop - 

CRMC - Secret Shopper Leads & Calls Report
Website - https://crmc.mysculpt.net
Confirm - https://crmc.mysculpt.net/c/coolsculpting/

Date: 06/23/20
Time: 1:12 PM EST (10 AM Pacific time)
Name - Benjamin Todd
Email - Mrp.990123@gmail.com
Phone - 323-741-6450

Message - Been hearing about cold sculpt for freezing fat. wanted to see if I can set up appointment and get some work done.

Chris and whitney.zelig@gmail.com here's the breakdown so far.

CRMC  - Secret Shopper Leads Test Report Summary

Overall Analysis: Requires  attention, Needs improvement

Spa Response time: Phone call: Yes, call placed to lead 12 minutes later.

Spa Response time: Voicemail: Yes, Voicemail left to the lead.
Spa Response time: Text Message:  None.

Spa Response time - Email: None.
Problems with form/button: None

Follow up Phone call: None thus far.
Follow up Phone Email: None.
Follow up Phone Text: None so far.
Overall Summary of lead test: Requires Attention (Needs Improvement)
Areas that need improvement = No text, no emails, no follow up phone calls or any other type of follow ups. 

Summary: The overall response time to the secret shopper leads test from the staff at CRMC was good but can use improvement. There was a direct phone call within 12 minutes which was very good. There was also a voicemail left.
However, there were no text messages ever sent to the lead. In addition, no automated or welcome email or any kind of email of any kind was ever sent to the lead. 

Hector - Let’s secret shop them again on Tuesday about 10 AM Pacific time
whitney.zelig@gmail.com  - lets follow up with zara directly on performance 

Got it. Will add reminder and alarm for tomorrow. 

CRMC - Secret Shopper Leads Test
Website - https://crmc.mysculpt.net/
Confirm - https://crmc.mysculpt.net/c/coolsculpting/

Date: 07/14/20
Time: 1:48 PM EST - 10:48 AM PT
Name - Christina J. Ryan
Email - babyXioG25@gmail.com
Phone - 323-577-7699

Message - My name is Christina Ryan and I was wondering about the cold freezing procedure. I gave birth 1 year ago and my body has never been the same since. I tried everything. Perhaps this can do the trick. 
Please call me or email me for a consult set up. 
A million thanks. 
CJR. 

Whatever happend with this. When you do these can you please email me.

Chris I generally wait for you or Whitney to ask me to prepare the results before sending you anything. Here's what transpired.
I will send you the report in an email.

Secret Shop Mini Report for CRMC.

CRMC - Secret Shopper Leads Test Report Summary

Overall Analysis: Requires  attention, Needs improvement

Spa Response time: Phone call: Yes, 8 hours and 10 minutes later.
Spa Response time: Voicemail: Yes, 8 hours and 10 minutes later.
Spa Response time: Text Message:  None.
Spa Response time - Email: None.

Problems with form/button: None
Follow up Phone call: None thus far.
Follow up Phone Email: None.
Follow up Phone Text: None so far.

Overall Summary of lead test: Requires Attention. Could use some improvement)
Areas that need improvement = Only one direct call and then a voicemail. But no text, no emails, no follow up phone calls or any other type of follow ups. This is the second leads test done to this client in less than 2 months. They need to improve their response time. 

Report is prepared. I am emailing it to you now Chris and Whitney.