Dello Russo Meeting 3-6

Hi Team,

In addition to going over digital marketing results for February, we would like to go over some of the items we discussed at the office:

• Inbound calls, Outbound Calls, Confirmation Calls
• The high percentage of leads only contacted one time
• Texting protocol and standardized message
• Bandwidth issues - lack of lead ownership 
• Using MdProspects to improve contact rate and reporting
• Developing a call script

New radio campaigns caused an increase in a brand campaign. 

• Alex and Nancy - Call Center - inbound. 
• Nicole - MD Prospects.
• Set a Lasik Council 
• Canned responses on common 
• Need someone working second and third attempts.

Nicole A - MD Prospects
Jessica MD Prospects help. (Status update reports on Mon, Tues, Thurs, Fri)