Dr Alice Cheng - South Shore Smiles - NR

https://www.southshoresmiles.com/ - This is for a client who already has a website we can use that we just need to optimize.

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Ivonne A.
Shane Quast Shane
 they are supposed to be running Invisalign and General Dentistry. Let's not advertise dentures. 
Brittany R.
They do offer dentures on their site but as far as I know, they are not running ads for that service.
Ivonne Ackerman Ivonne
 Any insight?
Shane Q.
I figured out the issue here. In the past, most of their leads have been people searching for "dentures." However, I cannot find this as a service offered on their website, so I stopped advertising it. Is this something they offer and want to advertise? If yes, can we build a service page for it? 
Shane Q.
No problem!
Ivonne A.
Shane Quast Shane
 hi! Can you please create an ad report for this client?
Shane Q.
Ok, I'll extend. 
whitney.zelig@gmail.com
If you suggest this yes
Shane Quast Shane
 let's try 8?
Shane Q.
Can we go beyond a 5 mile radius? I can do a few additional things on my end too. 
Hector M.
General dentistry is highly competitive. They only have 1 conversion last 14 days at a cost of $335.  
whitney.zelig@gmail.com
looks like the dentistry campaing is doing bad- is that what's going on
Shane Quast Shane
 
Shane Q.
Was definitely this account, but seems resolved now. All good
Hector M.
And I as stated earlier, I check on these accounts daily... I make direct payments when the amount reaches close to $500
Hector M.
Hector M.
Only clients I have payment issues on Google ads are the following - 
whitney.zelig@gmail.com
Maybe Shore?
Hector M.
Shane Quast Shane
you have the wrong client.. no payment issue for this client  on Google ads - South Shore Smiles 977-070-0200
whitney.zelig@gmail.com
Hector Mota Hector
 can you help please
Shane Q.
Payment issue on Google
Shane Q.
I'll take a look at Prime MD as well
Hector M.
Inquiring minds want to know... lol.. 
Vania J.
Prime MD is complaining of a similar issue. So Shane if you could take a peek at their acct too I'd appreciate it.
Shane Q.
hard to explain. I'll work on it
Alyssa W.
Do tell please...
Shane Q.
I know what's going on. 
Alyssa W.
The recordings with evidence are in GHL 
Alyssa W.
On GHL tracking phone number 
Isaac K.
Are they getting these wrong calls on their GHL tracking phone numbers or directly on their own office phone number?
Hector M.
they do have a 4.7 rating
Hector M.
It could simply be that Gentle Dental is very popular... 
Hector M.
I am not seeing any issue with the phone numbers.  The GHL tracking is correct... 
Hector M.
Okay, let me check their numbers
Sydney M.
People will call in, and when the front desk says "this is south shore smiles," the prospect on the phone says, "oh sorry- I must have the wrong number. I'm looking for Gentle Dental."
Hector M.
Do you mean on the leadsheet? 
Hector M.
Whitney, what do you mean they are getting wrong numbers? 
whitney.zelig@gmail.com
Shane Quast Shane
Isaac Klausnser Isaac
 I have no idea how this could be happening but they are constantly getting wrong numbers for "gentle dental" and other dental offices . Do you have any idea what could be happening?