Dr. Chow’s Rejuvenation Practice

https://go.drchowrejuvenation.com

Secret Shop & Leads Test

Assigned to
Hector Mota, Operations Manager at Medstar Hector M.
Notes
This client is having issues with their emails. I want to test if they are getting leads, how fast do they respond to them. 

Comments & Events

Hector Mota, Operations Manager at Medstar
Following the problem with this client's lead sheet (which has since been fixed) I went ahead and secret shopped them again. This time, the lead is in their LEADSHEET. However, they STILL HAVE Not contacted me.

Dr. Chow's Rejuvenation Secret Shopper Leads Test
Website - https://go.drchowrejuvenation.com/services/coolsculpting/
Confirm - https://go.drchowrejuvenation.com/c/coolsculpting/
Date: 10/29/19
Time: 2:08 PM

Name - Robert Simms
Email - Dmc-32-01@mail.com
Phone # - (573) 217-6869
Message - Hello. My wife and I are both interested in getting help with fat surrounding several areas in our bodies. Can this procedure help?
Hector Mota, Operations Manager at Medstar
whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com & Christina Christina
Have you guys shared the lead sheet with this client? Do they have access to it already? If so, then we have to bring it to the Doc's attention that they ARE NOT following up on leads. I have not received as much as an email from them.
Chris Zelig, Medstar Chris , do you want me to prepare a report on them or do you simply want either Whit or Christina to contact the doc about it and we Secret shop them again in about 2 weeks?
whitney.zelig@gmail.com, Medstar
Yes on lead sheet. Why dont u try again filling outta lead and see what happens now ?
Hector Mota, Operations Manager at Medstar
I thought of that.. Wanted to hear your input and response on the leads sheet. Glad I have since great minds think alike. 
Let me get on that and let you know what transpires. 
whitney.zelig@gmail.com, Medstar Thx
Hector Mota, Operations Manager at Medstar
Well after checking my call records I see that they did contact me yesterday. 
They also left me a VM. So I am not going to Secret shop them again as this proves that they are now receiving the leads. 
Hector Mota, Operations Manager at Medstar
Hector Mota completed this to-do.