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Dr. Fiorillo - Drfiorillo.com

This is for a client who already has a website we can use that we just need to optimize.
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarMichael, SEO +1 others
From the list: Digital Marketing Set Up

✔ high level logins all "invalid"

Vania J. added this on
Completed by Vania J.
Assigned to
Isaac Klausnser, Medstar Isaac K.
Notes
Hi Isaac! I'd appreciate your help with this as soon as your able. Both logins for Fiorillo are coming up as invalid. And Idouble checked myself with the client. Can you reset the passwords?

and maybe show me how to do this as well? Thanks!

Comments & Events

Isaac Klausnser, Medstar Isaac Klausnser
Vania J, Medstar Vania - I have now reset the password for both users in their accounts.

Password: YoureCool2021#$

You can reset the passwords for users from settings > team management > edit user > user info > input the new password in the password field > hit save
Screenshot 2021-07-20 at 10.32.07 PM.png 79.6 KB • Download
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Vania J, Medstar Vania J
ok so I did all that and it still wouldn't let them login. weird.
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Isaac Klausnser, Medstar Isaac Klausnser
Vania J, Medstar Vania - I just checked on my end and was able to get in fine using the below credentials


Username: info@drfiorillo.com
Password: YoureCool2021#$

What error they are getting on their end?
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Vania J, Medstar Vania J
They got in once you reset it. We're ok now
Isaac Klausnser, Medstar 👍
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Vania J, Medstar
Vania J completed this to-do.