Let's secret shop them this week as well to see how they respond since we now have ads running. 

Dr. Gambhir - Secret Shopper Leads Test
Website - https://www.drgambhir.com/coolsculpting
Confirm - https://www.drgambhir.com/ty-coolsculpting

Date: 07/30/20
Time: 10:42 AM EST -
Name - David Monroe
Email - Dmc-32-01@mail.com
Phone - 610-427-5294

Message - HELLO.
INTERESTED IN COOL SCULPT FREEZE. WANT TO HEAR ABOUT PRICING AND SET UP CONSULTATION.
NEED HELP WITH FAT POCKETS.

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Lead verified on client's lead sheet

image.png 328 KB • Download

What happened did they call you back? 

Secret Shop Mini Report

Chris   Zelig Chris and whitney.zelig@gmail.com   whitney.zelig@gmail.com here are the final results of the secret shopper leads test for Dr. Gambhir.

Dr. Gambhir - Secret Shopper Leads Test Report Summary

Overall Analysis: Very Good Response. Minor Adjustments.

Spa Response time: Phone call: Yes, 11 minutes later.
Spa Response time: Voicemail: Yes, 11 minutes later.
Spa Response time: Text Message:  1 day, 4 hours 26 minutes later.
Spa Response time - Email: None.
Problems with form/button: None

Follow up Phone call: None thus far.
Follow up Phone Email: None.
Follow up Phone Text: None so far.

Overall Summary of lead test: Excellent response time. Only minor adjustments.

Summary: The overall response time to the secret shopper leads test from the staff at Dr. Gambhir was close to excellent. They called the lead within 11 minutes of filling out the form. They also left a VM. A text message came the following day. The only area that needs some improvement is that they did not send an email. 

Can you email me this so I can send to client. Thx man. Good work 

Prepared the report. 
Sending email to you now.