✔ Secret Shop CoolSculpting on Tuesday
Completed by Hector M.
- Assigned to
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Hector M.
- Notes
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Do this around 10AM. Make sure not to use a number you have used before
Dr. Gambhir
www.drgambhir.com - We are making some website updates and setting up ad campaigns and managing them.
Completed by Hector M.
I never use the same name, number or email twice with any client.
Will let you know how they respond.
Website - https://www.drgambhir.com/coolsculpting
Confirm - https://www.drgambhir.com/ty-coolsculpting
Date: 09/29/20
Time: 10:32 AM EST -
Name - Mara Garrido
Email - babyXioG25@gmail.com
Phone - 484-296-3731
Message - Friend has been raving about the coldsculpt treatment she got and I was curious about the cost. Also wanted to set up appointment to see if it is for me.
But so far, they have only sent me one text, and confirmation email.
No phone call thus far.
Chris and Whitney here are the final results of the secret shopper for Dr. Gambhir.
Dr. Gambhir - Secret Shopper Leads Test Report Summary
Overall Analysis: No Calls, Requires Some Attention.
Spa Response time: Phone call: None.
Spa Response time: Voicemail: None.
Spa Response time: Text Message: Yes, 1 hour, 46 minutes later.
Spa Response time - Email: Yes, 48 minutes later.
Problems with form/button: None
Follow up Phone call: None thus far.
Follow up Phone Email: None thus far.
Follow up Phone Text: None so far.
Areas that need improvement = No direct phone calls. They did send a text and email. No follow up phone calls or any other type of follow ups.
Summary: The overall response time to the secret shopper leads test from the staff at Dr. Gambhir requires some changes and attention. While they did send the lead a text message, it was 1 hour and 46 minutes later. However, there were no direct phone calls. There was one confirmation email. But no follow up text messages, emails or follow up calls done with the lead.