Send from hi@medstarpatients.com's email. Make sure you send it to ALL lead notification email addresses on the Client's spreadsheet. 

Template for Email:

Hi ((client))

This is the email address where we will be sending your pop-up lead notifications from. It is important this email address is marked as "not spam" and moved to your Primary Inbox. Please add "hi@medstarpatients.com" as a contact in your address book. 
If you need assistance, please let us know. It is important that you are always checking your "primary inbox, updates, promotions, spam, etc" just in case an important email goes there. 

Reply "YES" to this email to confirm this email is in your primary inbox. 

Thank you,
Medstar Media