Dr. Long - City Dermatology - fatfreezeer.com

https://fatfreezeer.com

City Derm - FatFreezer.com - Secret Shop Leads Test

Assigned to
Hector Mota, Operations Manager at Medstar Hector M.
Notes
when is the last time you audited them? and what happened?

Comments & Events

Hector Mota, Operations Manager at Medstar
whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com ,
Fatfreezer.com - Dr. Long
I would have never found them by that name since neither is on the list of Call Rail client login or Spreadsheet. Not by that name.
They are - City Dermatology & Laser right?
Well I looked at them from month to month. However, they only have about 7 calls in total from Jan 1st to July 29th which is pretty bleak. It is also why I have never audited them.
There are a few companies like that which have hardly no clients. I brought this to Chris attention several times. I told him that we have to concentrate on these clients as to not lose them since they are not getting any activity or leads. 
What would you have me do or like me to do with them?
whitney.zelig@gmail.com, Medstar
What is on your task list this week? I know i asked you to test nusbaum ( see if they call back in the morning tomorrow- if not-call them)
We have a meeting with the doc on Wednesday. I am guessing that their developer did not hook up the form properly ( because they have a lot of conversions, but still are saying they aren't seeing leads)
EITHER WAY... A DAY IS TOO LONG! an hour is too long with something as competitive as Coolsculpting! 
And then I have you doing sculptology right?
If you have time fill out a form and secret shop City Derm

their landing page is:
https://fatfreezeer.com/coolsculpting-cincinnati-oh/
Hector Mota, Operations Manager at Medstar
Whitney, 
Good morning. 
I happen to think that a DAY IS TOO SHORT.. an HOUR goes by so fast.. :)
In any case, I have a few things on my plate such as going over the Guides and content Chris and Melissa need.
I also have to Call Rail audit Elite Aesthetics, Sculptology and Delamar, just to name a few. (The list is growing as we adding newer clients)
Also, I have a few secret shopper Leads test to do. 
But whatever you need, just let me know and I will put it on my plate. I will then take care of it for you ASAP. 
This City Derm task - I am on it as soon as they open their offices. 
Hector Mota, Operations Manager at Medstar
whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com  
On City Derm - https://fatfreezeer.com/coolsculpting-cincinnati-oh/ 
Do you want me to fill out the POP Up form that comes out when I enter the page or the STATIC form on the right hand side?
whitney.zelig@gmail.com, Medstar
Right hand side. I can see when the pop up is working via lead sheets or from my sent box at hi@medstarpatients
whitney.zelig@gmail.com, Medstar
Business hours only please
Hector Mota, Operations Manager at Medstar
BTW, whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com , City Dermatology & Laser - Dr. Long or FatFreeze.com - I do not find any spreadsheets with either name. Do you have one for them so that I can input my information on the Secret Shopper sheet? 
Thanks 
Hector Mota, Operations Manager at Medstar
Thanks Whitney. 
I am going to add the Secret shopper sheet and then the related information to it. 
whitney.zelig@gmail.com, Medstar
how is this coming along?
any response?
Hector Mota, Operations Manager at Medstar
These people have not called, emailed or texted the lead. 
I just doubled checked. 
whitney.zelig@gmail.com, Medstar
can u log into website and see which email it is going to?

https://fatfreezeer.com/coolsculpting-cincinnati-oh/ 

test pop-up and see if hi@medstarpatients is sending them emails from pop-up.

these clients are going to give me a heart attack.
Hector Mota, Operations Manager at Medstar
Please Whit, no heart attacks!
We got this.... 
I am going to eat now and get on this for you once I am done. I already checked appointments@citydermlaser.com in Hi@medstarpatients. and the lead is not there. 
But there are others via pop up. 
I just sent them another one - 
Website - https://fatfreezeer.com/coolsculpting-cincinnati-oh/
Confirm - https://fatfreezeer.com/ty-coolsculpting/
Pop up Lead
Name - Gregory Matos
Email - Gee39.201@mail.com
Phone # - 407-732-0190 
whitney.zelig@gmail.com, Medstar
I will take care of this! thank you hector! ( pop up lead is in hi@medstarpatiens)

everything looks good on our part. client . not so much.
whitney.zelig@gmail.com, Medstar
hey Jonnamae Jumawan, Medstar Jonnamae   can you confirm on fatfreezeer's website what email address the form notifications are going to?
Hector Mota, Operations Manager at Medstar
whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com
I wanted to give this a try since you sent me a tutorial video.
I went ahead and checked and I got the following:

Send to email = appointments@citydermlaser.com
From Email - appointments@citydermlaser.com
No one on BCC. 
----
As you stated, the pop-up lead I just filled out is on Hi@medstarpatients. 
But the other one from the static form is not. 
Where are those going to btw? To them?
whitney.zelig@gmail.com, Medstar
Yeah only pop-up submissions go out of hi@medstar inbox.
sometimes both gravity forms and pop-ups come from hi@medstar ( but rarely)

another good way to check is the lead sheets.

I'm going to call the doctor. It's been fun babysitting all these clients. 
Hector Mota, Operations Manager at Medstar
Do I have access to the Lead Sheets?
Would like to take a look at it and see if the first lead I submitted in the Static form is there. As well as any others I may have done or do in the future. That way I can also take some of that load off your shoulders. 
whitney.zelig@gmail.com, Medstar
It went through. Thanks. You can move on to another task.
Hector Mota, Operations Manager at Medstar
Awesome.
I am logged off the Medstar media clock for now. I am working on the Hydrafacial article for Melissa. 
whitney.zelig@gmail.com, Medstar
cool. thanks! 
Hector Mota, Operations Manager at Medstar
Hector Mota completed this to-do.