Chris, good morning.
I just tried calling the number on Callrail there = 617-430-4665 - to test it and I got the following message "This number won't be activated until it is displayed to a visitor on your website. To place your call anyway, press 1 now."

Thx man. Working on this with their developer 

Chris, 
I am no longer seeing Dr. Moran on our list of Call Rail clients. I know you may have removed them as you are fixing them. But just wanted to give you a heads up. 

Good eye. I removed him. 

Chris  
Has this been fixed yet? I am still not seeing Dr. Moran on CallRail and wanted to see their activity for Audit set up. 

They dont use callrail they use another service we dont have access to. I tried getting a login code not sure what happened 

Let me look at our email history to see. 
I do have 2 other clients which do not use CR listed on my logins, not Dr. Moran though. 
If anything, you can send me the info so I can try to set up the login code. 

Okay so I found the email from Crystal Clear. 
I tried to set up account again using that link. But I am getting error saying that token is no longer valid. 

Dr Moran - Crystal Clear.jpg 187 KB • Download

Chris  
UPDATE == I got it figured it out.. 
Dr Moran - Crystal Clear CR Account 
User name -  | chris@medstarmedia.com
Password - Culiado13#$
----
I will update Spreadsheets with new info.

Chris
After further scrutinizing this account, I found out that IT IS NOT for Dr. Moran. It is actually a Crystal Clear account for a doctor Ran Y Rubinstein - Address - 200 Stony Brook Court, Newburgh New York. Phone # 845 245-6205. It is YourFaceMD - Laser & Cosmetic Surgery. But it is PAUSED according to Crystal Clear and no leads are being recorded for months.

Do you want to resume call tracking on them?

BTW, this means that we still do not have access or an account for Dr. Moran.
Perhaps whitney.zelig@gmail.com can check emails in regards to this and fwd them to me. I can then create the account. 

whitney.zelig@gmail.com , Chris   where are we on this? 
Did we ever get access to their account? I searched the spreadsheets, support emails and have found nothing. 
The info on their spreadsheet is wrong. 

Do not worry about call tracking for them. You should secret shop them and record the call when you call them back 

Thanks for clearing that up. 
Will add them to my list and begin the SShop test. 

Hector  - can you make sure this tracking.  The client was sent login info correct?

Chris  
We DO NOT have access to this clients = https://crystalcleardm.calltrackingapp.com/ account. 
I am not sure if you are confusing them with Dr. Rubenstein for whom I shut down their Crystal Clear account and created a new Callrail for. 
If so, the login info was sent to them. 
BTW, their number - Dr. Moran - is changing. But we don't have access to it.