Dr. Moran Secret Shopper Leads Test
Website - https://drmoran.co/coolsculpting/
Confirm - https://drmoran.co/c/coolsculpting/
Date: 10/18/19
Time: 10:49 AM

Name - Diana Frias
Email - dayana.p88_69@outlook.com
Phone # - 201-677-5371
Message - I need some help with my chin and arms area

I just tried to call these people directly more than 3 times and no one picked up. I am going to move on and prepare a report on what has transpired thus far with the Secret Shop leads test. 
You guys can let me know otherwise. 

I'll call dr Moran

they closed mondays. try again tomorrow :)

Well, don't I feel ashamed.. lol. 
I will try again tomorrow. 
I guess they get a reprieve. 
Still Whit, they have done badly when it comes to contacting the lead. 
In any case, thanks for clearing that up for me. Will call them again tomorrow. 

Chris & whitney.zelig@gmail.com ,
here is the final report on what transpired during my Secret Shopper leads test of Dr. Moran's office.
Results:

Spa Response time: Phone call: No Phone Calls placed to the lead

Spa Response time: Text Message:  Yes, text sent 6 days later on 10/24/19 at 11:06 AM (Nurse Lee) *But, the message did not mention where the text was coming from.* -  "Hi, are you still interested in a FREE coolsculpting consult? Let me know how I can be of help Thanks. Lee RN."

Spa Response time: Emails: Yes, email sent to the lead 21 minutes later.

Problems with form/button: NONE

Follow up Phone call: None.

Follow up Phone Email: Yes, at 10:00 PM (Why so late at night?) and the email sent was asking the lead to confirm their email address. 

Follow up Text Message: None

Staff’s Handling of Calls from Potential Leads Directly: Requires attention. Over 4 calls to the spa in total and in each instance, no one picked up. No one called the lead back even after leaving Voicemail messages with information requesting a call back.
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Full Report here ----------------->>>>

Dr. Rene Moran - Secret Shopper Leads Test Report Summary.docx 22.2 KB • Download

sent

Thanks Whitney. 
Curious to know how they will respond to their suggestions I made for them.