Went ahead and secret shopped them today. 

Dr. Chalik - Secret Shopper Leads & Calls Report
Website - https://www.natalyachalikmd.com/diet-metabolism
Confirm - https://www.natalyachalikmd.com/diet-metabolism-thank-you

Date: 07/07/20
Time: 11:12 AM EST
Name - Diana Monroe
Email - dayana.p88_69@outlook.com
Phone - 516-252-6871

Chris and whitney.zelig@gmail.com here's the gist of the secret shopper for Dr Chalik which was a total failure on their part.

Dr. Natalya Chalik - Secret Shopper Leads Test Report Summary

Overall Analysis: Requires immediate attention, Needs improvement

Spa Response time: Phone call: No phone call.

Spa Response time: Voicemail: None.
Spa Response time: Text Message:  None.

Spa Response time - Email: None.
Problems with form/button: None

Follow up Phone call: None thus far.
Follow up Phone Email: None.
Follow up Phone Text: None so far.
Overall Summary of lead test: Requires Immediate Attention (Needs Improvement)
Areas that need improvement = No phone calls, no text, no emails, no follow up phone calls or any other type of follow ups. 

Summary: The overall response time to the secret shopper leads test from the staff at Dr. Chalik requires immediate attention. There was no form of contact from the staff to the lead. No calls, no emails, no text, nothing at all.
In addition, there were no follow up phone calls, text, voice mails or emails sent to the lead thus far either thus far.
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As you can see below, the lead went through just fine.

image.png 314 KB • Download

Okay can you remind me to reach out to her- let's call the spa and see how they answer questions

Got you. 
I will see if I can call them tomorrow. 
I will remind you for Monday. 

Hector whitney.zelig@gmail.com  - good work i want the client alerted after the recorded call. Copy me on the email 

Wow, not sure how to start.
whitney.zelig@gmail.com and Chris
Poor Dr. Chalik.
The lady answering the phone - has a Russian accent? - is kind of rude.
Not only that, I mentioned that we filled out a form about 2 weeks ago and no one ever bothered to call us - me and my wife - and she never apologized or asked me for my name or number.

She also chastised me when I said I filled out the FREE CONSULTATION form. She said that for Diet and Weight is NOT FREE.

Still, I tried to get answers from her and she was rough and rude.
Sounded as if she didn't even want to talk to me.
I am uploading the call so you guys can hear it and evaluate for yourselves.

Dr. Chalik Secret Diet Call - 7-23-20.mp3 1.36 MB • Download

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BTW, 
Does she have Twitter, Instagram? I need it for her Bright local campaign. 

that's the doctor herself. HAHA. 

Are you sure that's her Whitney?
I called Dr. Chalik before, she did not sound that way.. 
Besides, she said "I AM NOT A DOCTOR" twice I believe. 
Please listen to the call, I am sure it is not Dr. Chalik. 

BTW, whitney.zelig@gmail.com  
Reminding you to call her. 

whitney.zelig@gmail.com  
Good day to you. 
So Dr. Chalik Called me back today from that call on Thursday. 
As I stated above, it was not her that picked up the phone then, it was her secretary. 
We spoke for about a half hour since I went over some issues such as emails. 
She said they sent one - I checked again and I told her they didn't. 
We also talked about the word FREE CONSULTATION on 2 pages. We need to Remove the word FREE. I will take care of it. 
**Please, when you call her, remind her about the phone call and what the secretaries can do to perform better. 

Let me know if you want to go over anything with me before you call her. 
Thanks.