✔ Secret Shop Coolsculpting
Completed by Hector M.
- Assigned to
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Hector M.
- Notes
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Let's secret shop this client.
Dr. Sabeti - Forever Young Wisconsin
https://www.foreveryoungwisconsin.com/ This is for a client who already has a website we can use that we just need to optimize.
Completed by Hector M.
Service - Coolsculpting
Website - https://foreveryoungwisconsin.com/services/coolsculpting/
Confirm - https://foreveryoungwisconsin.com/c/coolsculpting/
Date: 11/11/20
Time: 1:38 PM EST
Name - Clarissa Daniels
Email - ladyme901@gmail.com
Phone - 571-431-1221
Message - Looking to take advantage of the 25% off sale for fat on my stomach and thighs. When can I come in?
Location - Grove
Verified lead below -
Forever Young Wis - Secret Shopper Leads Test Report Summary
Spa Response time: Phone Call: Yes, 3 hours, 29 minutes later
Spa Response time: None
Spa Response time: Text Message: None.
Spa Response time - Email: None.
Problems with form/button: None
Follow up Phone call: None thus far.
Follow up Phone Email: None
Follow up Phone Text: None
Areas that need improvement: Only one direct call. However, no voicemail left. In addition, no text, no emails, no follow up phone calls or any other type of follow ups.
Summary: The overall response time to the secret shopper leads test from the staff at Forever Young Wis requires immediate attention. First, they called the lead 3 hours and 29 minutes later. Second, they did not even leave a voicemail to let the caller know who was calling. Most importantly, there were no text messages, emails send to the leads. And there were follow up emails, no text messages or follow up calls done with the lead.