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Drip Gym -www.dripgym.com - VJ

Team Kristabel & Gerlie- Microsite , Ads, and adjust website. QUEENS NY
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others
From the list: Front Desk Support

✔ Secret Shop Leads Test/Report

Hector M. added this on
Completed by Vania J.
Assigned to
Hector Mota, Operations Manager at Medstar Hector M. Vania J, Medstar Vania J.
Notes
Hi Hector Mota, Operations Manager at Medstar Hector could you help me with a recorded call secret shop for this client? I can write the report. But they know my voice way too well and bonus you actually sound like an authentic new yorker. I appreciate it! Thanks
For this one, aside from any of the usual questions you want to ask, can you ask what the free consultation is like? that's the part they seem to struggle on. Getting people to come in for a consult. 

Comments & Events

Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
I will go ahead and add this to my list. 
When would you like me to do this?
Notified 1 person
Vania J, Medstar Vania J
by Monday or Tuesday if possible? 
Hector Mota, Operations Manager at Medstar Okie Dokie 👍
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Vania J, Medstar Vania J
Can I get the notes by Thurs? I can write up the report because I have a meeting with them to go over it. So I'm just going to make an outline instead. Thanks!
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Vania J, Medstar Vania J
Hector Mota, Operations Manager at Medstar Hector  hi! Can I get the final results of the shop. I'll put the summary together. I have a meeting with them Tues.
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Vania J, Medstar Vania good morning. 
These people did an excellent job when it comes to contacting leads. 
They called me about 4 times, sent me about 4 text messages... 

Any problems with form/ Button? | None
First Phone Call | Yes - 9:57 AM 
First Text Message | Yes - Automated - 9:44 AM 
VoiceMail | Yes - 9:57 AM 
Confirmation Email | Yes - 9:44 AM
Follow up Email | 
Follow up phone call (2) | Yes - 09/07/21 5:34 PM
Follow up phone call (3) | Yes - 09/08/21 - 5:36 PM
Follow up phone call (4) | Yes - 0909/21 - 1:30 PM
Follow up Text Message (1) | Yes - 09/08/21 - 5:36 PM
Follow up Text Message (2) | Yes - 0909/21 - 1:34 PM

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That is the gist of what transpired. Let me know if you want me to prepare a mini report for you. Or if you will do it yourself. 
Notified 1 person
Vania J, Medstar Vania J
Thank you! I'll do that mini report. 
BUT how did the actual call go? Were they able to answer questions? Did they make a good sales pitch? He wants to know how they are on the phone with the leads.
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Vania J, Medstar Vania J
Notes on call:
sulmi: 
coolsculpting procedure knowledge needs A LOT of work
price: 495 a treatment regular 550. regular is 800
didn't mention financing
didn't ask name or phone number
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Vania, good morning. 
I did not get to call them since you said you needed this done right away. You know the past week has been chaotic and setting up the call takes up more time. 
I see you called them and that is terrible outcome. 
Notified 1 person
Vania J, Medstar
Vania J completed this to-do.