✔ Secret Shop Leads test
Completed by whitney.zelig@gmail.com
- Assigned to
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Hector M.
- Notes
-
Let's do a secret shop to this client today to make sure they are responding to leads.
Website - https://elevatemd.com/coolsculpting/
Confirm - https://elevatemd.com/c/coolsculpting/
Date: 08/18/20
Time: 10:56 AM EST -
Name - Lori Mitchell
Email - forever.young.99@mail.com
Phone - 216-930-7510
Message - Been hearing a lot about cold sculpting and wanted to see if it can help with my belly and chin fat.
thanks.
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Lead has been verified -
Good morning
here are the final results of the secret shopper leads test for ElevateMD.
Elevate MD - Secret Shopper Leads Test Report Summary
Overall Analysis: Very Good, Minor Adjustments Needed.
Spa Response time: Phone call: Yes, 2 hours, 24 minutes later.
Spa Response time: Voicemail: Yes, 2 hours, 24 minutes later.
Spa Response time: Text Message: Yes, 3 hours, 21 minutes later. (Olivia)
Spa Response time - Email: None.
Problems with form/button: None
Follow up Phone call: Yes - 8/19/20 - 11:15 AM.
Follow up Phone Email: None.
Follow up Phone Text: Yes - 8/21/20 11:20 AM.
Areas that need improvement = The only area that they need to improve is sending out an email, perhaps one final text message and phone call.
Summary: The overall response time to the secret shopper leads test from the staff at Elevate MD was very good. They called the lead within 2 hours and 24 minutes and left a detailed voice mail. About an hour later, someone by the name of Olivia sent a text message. The staff also proceeded to make follow up phone call and text message 2 days later. Only improvement may be the lack of email sent to the lead.
That is 3 altogether which is excellent.
I responded and told her that this was a secret shop leads test and Whitney will be in contact with them.
Did you ever follow up with them?