whitney.zelig@gmail.com Hector  

Secret shop BC post

Website -  https://elevatemd.com/coolsculpting/

Confirm - https://elevatemd.com/c/coolsculpting/

Date: 10.14.20

Time: 10:08am PST/ 1:07pm EST

Name - Hannah Macias

Email - luckypennybenny@yahoo.com

Phone - (267) 826-4265

Message - I'm interested in coolsculpting on my stomach area. Any time before 8p is fine to contact me. Thanks

Verified.

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Vania The  Secret Shop Queen!
May I offer a small suggestion?
I would refrain from telling them what time is better to contact you. 
This way, they could never use that as an excuse. 
Remember, we are secret so that means we are available anytime. 
In any case, they will not call you after that time anyway since most spas close after 8PM... 
Furthermore, you are not going to pick up anyway. 
Keep up the great work. 

Hector  I was only doing that because the form asks for the best time to be contacted lol but I wont going forward

I totally understand. Some forms ask me what day and time I want to schedule consult for. But I ignore all of those forms. 
I simply fill out the name, phone, email and message. And done. 
No worries, you're doing great. 

**Still, I believe I got you beat on the most original and funny messages ** 
Whitney says all the time how funny mine are! 🤣

Hector  your messages crack me up! Ii just imagine you channeling all these different personalities to think them up LOL

omg Hector once put an email address as bodyconscious101@gmail.com

LOL

Thank you Vania... The truth is that as a writer, I have a outlandish imagination and defer to it when doing these messages... 
You should read my half written book - I need to finish it someday - 
Whitney, I have a few emails like that 
looks.wow23.4eva@gmail.com 

I always thought that people who are into getting their bodies and faces done, would reflect that on their emails and personalities. 
Plus, we can have some fun while doing this. 

Vania  
Can you please tell me the results of this secret shop?

Hector let me fill in the sheet now. But so far I got a text at 8:24 am EST, Thursday Oct 15, about a day after I submitted the lead. And no email. I'm guessing they don't have auto emails set up then? I was going to wait until Monday to write the mini-report to see if they called or followed up again. 

Please update it and post it here so I can prepare a mini report for Chris. 
He was on the phone with the client who seems to be complaining about the lack of quality leads. 
Thank you. 

Hi @hector Sorry I just saw this. It had already been updated on the sheet but here is the screenshot. Seemed too early to write the report though? Its only been about  a day and some.

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Yes, the thing was that Chris called me and wanted this right away since he was on the phone with the client.
Vania  did you check your spam folder to make sure no emails are going there? I get a few from the spas that go to spam. 
I want to prepare this for Chris today... 
Thanks. 

Hector  ok just checked spam and my google voice and as of this point, there are no changes to make to the leadsheet notes. I haven't received any additional communication from the spa. When are you giving him the mini report? So I can check again just before...

Okay thank you for the update. 
I will ask Chris what he wants to do. 
Thanks. 

Vania
Good morning.
I was not aware that you used the sheet until I checked now...
I generally move the latest secret shop to the top.. I will show you during meeting..
Second, you left out the info on the email, name you used on the sheet. (see my sample)

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Also, you need to add what happened on the DATE Column,... .
See my sample ----

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This is what I have gathered from your notes -

Secret Shop Mini Report

Overall Analysis: Mediocre response, requires major adjustments.

Spa Response time: Phone Call: None.
Spa Response time: Voice Mail: None.
Spa Response time: Text Message: Yes, 1  day later - 10-15 - 8:24 AM (EST time)
Spa Response time - Email: None.
Problems with form/button: None

Follow up Phone call: None thus far.
Follow up Phone Email: None thus far.
Follow up Phone Text: None thus far.

Areas that need improvement: No direct call. There was only one text, a day later. Also, no emails, no follow up phone calls or any other type of follow ups.

Summary: The overall response time to the secret shopper leads test from the staff at Elevate MD requires immediate attention. For one, they never called the lead directly. Second, there was only one text sent a full day later. In addition, there were no emails sent at all. Lastly, no form of follow up calls, text or email done with the lead. 

=====
Preparing now to send to Chris and Whitney for client to review. 

Hector  yes, that's correct. And as of today no additional communication. 

Thanks for your response and work Vania. 
I have went ahead and prepared full report for Chris and Whitney... Sent to them via email.. 
Here it is for you to check out and review.... 
You can close this out now... thanks. 

Elevate MD - Secret Shopper Leads Test Report - 10-14-20.docx 20.6 KB • Download