✔ Secret Shop
Completed by Hector M.
- Assigned to
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Hector M.
Vania J.
- Notes
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Hector you can do this or have Vania do it.
1. Submit a lead and ignore it see how quickly the call email text, etc and how often the follow up
2. Call the office make sure to use the Callrail line so it is recorded. Actually they are in MA so you may not be able to record them so find an easy to record them and still sound good.
whitney.zelig@gmail.com
Elite Aesthetics - Secret Shopper Leads Test
Confirm - https://newskinaesthetics.com/c/coolsculpting-las-vegas/
Date: 10/15/20
Time: 11:17 AM EST
Name - Bernie Peterson
Email - Mrp.990123@gmail.com
Phone - 484-296-3731
Message - After my motorcycle accident, I could not be active for months. As a result, I put on weight and fat in my stomach, other areas. I have been working out, but need extra help. Friend mentioned cool freezing as an option. Please let me know when I can come in. Thanks.
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Verified lead below -
I was recording a video to show you how I make the call and so on.
But then Chris, Whitney, I discovered that the phone number being displayed on https://eliteaesthetics.mysculpt.net/coolsculpting/ = (781) 355 9045 says
"Thank you for using Angie's List" and then rings and a totally different business picks up.
I have instructed team to fix this ASAP.
Luckily client has not found out. But I can only imagine how many clients have called and got the wrong number.
Not sure how this could have happened!
But you are already engaged!
BTW, this has been corrected and we have the correct phone number on the site.